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Devangi Patel

Devangi Patel

Network Technician

Followers of Devangi Patel275 followers
location of Devangi PatelBrampton, Ontario, Canada

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  • Timeline

  • About me

    Network Administrator, MEng, CCNA

  • Education

    • Gujarat Technological University (GTU)

      2010 - 2014
      Bachelor's degree Electronics and communication Engineering

    • Ryerson University

      2015 - 2017
      Master of Engineering - MEng Compter Networking

  • Experience

    • Epik Network Inc

      Apr 2017 - Feb 2020
      Network Technician

      •Answering Helpdesk calls/emails/Tickets and providing support for core network and VoIP telephone system•Provision modify and manage Cisco and Polycom VoIP phone users using Broadsoft (Loki and Native) and M6 platform.•Troubleshoot softphone phone system UC-One and voicemail Issues for end users• Ensure to meet customer expectation completion within require SLA•Identifying gaps, issues and best practices through proactive monitoring of managed network devices and notify customer in case of any technical issue•Install and troubleshooting Operating System and PC related any issue Show less

    • Dynacare

      Feb 2020 - Nov 2021
      IT Support Specialist

    • Titanium Transportation Group Inc.

      Nov 2021 - now
      Network Administrator

  • Licenses & Certifications