Basem Ahmed

Experience

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  The Egyptian American Center of Languages & Technology

  Feb 1999 - Mar 2000

  Italian Language Instructor

  - Taught Italian language courses for adult learners (from beginners to intermediate levels)- Develop & execute course content appropriate for the adult learner level

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  Italian Consulate

  Mar 1999 - May 2000

  English, Italian and Arabic Interpreter

  - Interpretation in two languages (Italian & Arabic) - Provided interpretation services through the Italian Consulate of Alexandria, Egypt for various commercial contracts (which included: Italian Investors in Egypt)- Negotiation services for: contracts, bank accounts, merchandise, real estate and import/export

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  Marsa Alam Scuba Diving

  Sept 2000 - Jul 2003

  General Manager

  - GM of the diving center responsible for all operations- Payroll, hiring/terminating, training- High level of hospitality and customer service- Certified and experienced scuba diver - Lead tours of 50-100 tourists - Guided tours included: scuba dives and local sights- Responsible for coordinating transportation for all guests and staff

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  Pharaohs Trucking and Storage

  Feb 2003 - Jun 2009

  General Manager

  - Experienced diesel mechanic- Experienced refrigeration technician from Carrier School (Athens, GA)- Skilled truck tire technician - Roadside assistance for commercial trucks- Trailer fleet maintenance (private and commercial)

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  Lazy Shopper Convenience Store and Deli

  Nov 2009 - Oct 2015

  Partner, Director of Operations, and Multi-Unit Manager

  • Responsible for maintaining operational standards, customer service levels, driving sales, budgeting and controlling labor, visual standards, staff development, inventory control, training, and recruiting• Analyze sales, labor, and merchandise flow reports• Lead store in daily operations• Drive daily sales to meet goals• Implemented practices to reduce theft/shortages• Communicate objectives and results, follow up to directives, delegate tasks, implement policy and procedures, and provide superior customer service Show less

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  Fuzzy's Taco Shop

  Oct 2014 - Feb 2015

  General Manager

  • Schedule and direct staff in daily work assignments to maximize productivity• Optimize profits by controlling food, beverage, and labor costs daily• Ensure food quality and service standards are consistently met• Responsible for maintaining compliance and safety standards throughout the facility• Hire and train staff• Managed bar and all alcohol inventory• Worked to establish a environment in line with the company culture

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  GPS Hospitality

  Oct 2016 - Nov 2017

  General Manager

  • Represented the Burger King brand• Traveled to other Burger King stores within franchise to assist in boosting store profitability by strengthening weak areas in system process functions• Responsible for maintaining and promoting brand standards• Optimize profits by controlling food, beverage, and labor costs daily• Ensure food quality and service standards are consistently met• Responsible for maintaining compliance and safety standards throughout the facility• Responsible for managing and processing payroll and all deposits in a timely manner Show less

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  Freddy's Frozen Custard & Steakburgers

  Nov 2017 - Dec 2018

  General Manager

  • Schedule and direct staff in daily work assignments to maximize productivity• Optimize profits by controlling food, beverage, and labor costs daily• Ensure food quality and service standards are consistently met• Responsible for maintaining compliance and safety standards throughout the facility• Hire and retain staff in line with the company’s policy on diversity and inclusivity• Responsible for managing and processing payroll and all deposits in a timely manner• Learned custard-making process• Worked to establish a environment in line with the company culture Show less

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  Simply Falafel

  Sept 2018 - Sept 2019

  General Manager & Catering Director

  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety and quality control guidelines• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products• Built sales forecasts and schedules to meet desired productivity targets• Handled vendor contract negotiations • Managed all catering events and worked to increase opportunities• Hire, train, and coach staff

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  Mellow Mushroom

  Sept 2019 - Sept 2020

  General Manager

  • Schedule and direct staff in daily work assignments to maximize productivity• Optimize profits by controlling food, beverage, and labor costs daily• Ensure food quality and service standards are consistently met• Efficiently resolve problems or concerns to the satisfaction of all involved parties• Responsible for compliance of new health and safety standards due to COVID-19• Responsible for maintaining and promoting brand standards• Manage and maintain the online ordering systems• Hire and retain staff in line with the company’s policy on diversity and inclusivity• Responsible for managing and processing payroll and all deposits in a timely manner Show less

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  Munch Hut Deli & Store

  Sept 2020 - now

  Founder Managing Partner & CEO
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  BasKat Catering

  Jun 2023 - now

  Co-Founder & COO