Kelly Beggs

Experience

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  Batrus Hollweg International

  Sept 2005 - Nov 2011

  Desktop Support / client Support

  •Analyzed Hardware and Software issues to identify troubleshooting methods needed for quick remediation•Documented all transactions and support interactions in system for future reference and addition to knowledge base•Explained technical information in clear terms to non-technical individuals to promote better understanding•Configured hardware, devices and software to set up work stations for employees•Broke down and evaluated user problems using test scripts, personal expertise and probing questions•Removed and replaced malfunctioning components to correct hardware problems•Patched software and installed new versions to eliminate security problems and protect data•Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks•Developed and tested new product offerings prior to release to assist development team in bug identification•Provided excellent customer service by following up with clients, and responding to incoming calls•Broke down and evaluated user problems using test scripts, personal expertise and probing questions•Researched issues and took appropriate action to achieve speedy resolution Show less

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  IBM / Kenexa

  Nov 2011 - Jul 2017

  Quality Assurance Administrator

  •Collaborated with developers and product owners to stay current on product features and intended functionality•Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork•Created accurate and efficient test scripts to manage automated testing of certain products and features•Executed test scripts and reported results accurately and effectively to Development team•Identified and tracked defects and supported developers in resolving problems by completing additional tests•Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to Development team•Increased and improved knowledge of software and tools by engaging in all available trainings and seminars Show less

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  Deverus

  Jul 2017 - Apr 2020

  Tier 2 User Success Specialist

  •Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities•Interacted with team members across departments to research and resolve customer issues•Collaborated with developers and product owners to stay current on product features and intended functionality•Created accurate and efficient test scripts in Testrails to manage automated testing of certain products and features•Executed test scripts and accurately and effectively reported results to development team•Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests•Wrote, edited and updated project manuals and technical documentation used by quality assurance team Show less

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  Datamax Inc. (Texas)

  Jun 2021 - now

  Information Technology Specialist