Disha Thakkar

Experience

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  Quick Heal

  Apr 2012 - Nov 2014

  Senior Technical Support Engineer

  Junior Technical Support Engineer• Take ownership of customer issues reported and see problems through to resolution.• Communicate clients through a series of actions, either via phone, email or chat until they get a resolution.• Properly escalate unresolved issues to appropriate internal teamsSenior Technical Support Engineer• Resolve escalated cases by providing Telephonic or Remote support.• Manage a team and help them resolve customer issues.• Research, diagnose, troubleshoot and identifying solutions to resolve technical issues.• Provide training to newly joined employees and conduct mock calls. Show less

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  Internauts

  Aug 2015 - Oct 2016

  Business Analyst

  • Communicate with Clients.• Maintain TO-DO list. • Build Action Plan for Development Projects. • Get the work done by the SEO team & Development Team within deadlines. • Handle & monitor Social Media for SEO campaigns.• Analyze client's needs & expectations of development projects, Discuss requirements of the client and guide them.• Analyze client's reply & issues and address that to the concerned team. • Create website scope document & final checklist before site going live. • Monitor & update Project Management Systems like Basecamp, Trello etc. • Prepare case study after completion of each project. • Research new themes, concepts for future projects. Show less

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  Socio Maven Media

  Nov 2016 - Jan 2018

  Client Service Associate

  • Update, Maintain, and Monitor Client's Social Media accounts.• Co-ordinate with the clients and the designing team• Build Strategies for Clients that help them grow their business on social media.• Write Content for Social Media Creatives.• Publish Creatives on Client's Social Media accounts on their behalf.

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  MilesWeb Internet Services Pvt Ltd

  Jan 2018 - Aug 2022

  ‣ Build, lead, and review work of the creative team in the production of all web and digital marketing collateral.‣ Expertise in on-page and off-page, optimizing Meta tags, URLs, keyword density and prominence‣ Perform ongoing keyword research including discovery and expansion of keyword opportunities‣ Develop and implement link building strategy ‣ Work with the development team to ensure SEO best practices are properly implemented‣ Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords‣ Optimize website content and landing pages‣ Improving the usability, design, content and conversion of the company website. ‣ Contribute SEO expertise to the company blog, social media accounts, and web pages.‣ Work with copywriters, web developers & graphic designers to implement concepts, guidelines and strategies in various creative projects and direct them to completion.‣ Collaborate with internal teams to create landing pages and optimize the user experience‣ Spearhead and manage content strategy for websites, blogs, social media channels & videos.‣ Produce new ideas for the company branding, promotional campaigns, and marketing communications.‣ Assist team members in resolving issues by responding to questions in a timely and professional manner.‣ Identify trends and insights, and optimize spending and performance based on the insights‣ Lead brainstorming meetings and creative sessions.‣ Supervise the team's daily workflow, assign project workload, and monitor daily activities. Show less • Plan and monitor the ongoing company presence on social media (Twitter, Facebook, Instagram etc).• Prepare online newsletters and promotional emails and send them across.• Provide creative ideas for content marketing and update website.• Build quality backlinks for improving website rankings.• Write content for websites, blogs, guest articles.• Document technical knowledge in the form of blogs.• Create 'how-to' videos for troubleshooting technical queries.• Work on enhancing the user experience of the website visitors and make sure they have a seamless browsing experience. Show less

  • Team Leader- Digital Marketing

    Jan 2021 - Aug 2022

  • Digital Marketing Executive

    Jan 2018 - Jan 2021
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  Rankraft : Digital Marketing Agency

  Dec 2018 - Jun 2020

  Business Development Executive

  • Communicate with new sales leads via email or phone.• Understanding client needs and offer solutions and support.• Answering potential client questions and follow-up call questions.• Responding to client requests for proposals.• Building business relationships with current and potential clients.