Tanzeem Iqbal

Experience

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  Technology Learning Center, North Dakota State University

  Aug 2004 - Dec 2004

  Student Trainer

  ● Assisted and tutored students with programming language and application programs.● Conducted classes related to application programs.

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  Information Technology Services, North Dakota State University

  Jan 2005 - May 2006

  Student Consultant, Helpdesk and Service Center

  ● Provided walk-in and over-the-phone support to clients of approximately 1000 hosts by resolving issues regarding network security, connectivity, configuration, Kerberos authentication, VPN services, Wireless LAN services, user accounts and services, PeopleSoft services. ● Demonstrated technical and analytical skill through troubleshooting related to network, software and hardware, user accounts, email, blackboard and other service administration. ● Maintained, tracked and managed Print Server Queues and Remedy System for Helpdesk. ● Analyzed the workflow of the center and reported improvement opportunities. Show less

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  Bangladesh Internet Press LTD (BIPL)

  Jul 2006 - Mar 2008

  Executive Project Management

  ● Successfully acted as the Team Lead for driving the company to CMMI Maturity Level 3.● Developed, implemented, maintained and improved operational procedures for the company as part of fulfilling the requirements of ISO 9001:2000 and CMMI Level-3 maturity. Ensured conformance of project activities to these standards. ● Played the role of Process Champion for ‘Project Management’ and ‘Metrics & Measurement’ processes by providing consultations to the Project Managers of the company and publishing Process Capability Baseline Report (PCBR).● Acted as members of Process Engineering Group, Metrics Council and Internal Quality Audit Team. Contributed towards process management, metrics definition & implementation and process and product quality assurance.● Worked as a Configuration Controller and a Configuration Auditor. ● Acted as the Project Manager of a software development project titled "MATT2". ● Regularly provided training to the personnel of departments, projects and groups on 18 Process Areas of CMMI Level 3.● Developed and tracked plans, estimations and schedules for software development projects with the consideration of productivity, budget and size in function points.● Dealt with various clients for resolving issues related to project proposals, plans, schedules and estimations.● Acted as the representative of the company in demonstrations and presentations. Show less

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  Keane Federal Systems, Inc.

  May 2008 - Aug 2008

  QA Specialist

  ● Conducted gap analysis for Electronic Data Gathering, Analysis and Reporting (EDGAR) project with respect to SEI CMMI Level 2 maturity and provided recommendation for conformance to the staged model.● Participated in process engineering and improvement activities as a member of Software Engineering Process Group (SEPG).● Evaluated the performance of projects with the help of metrics data analysis. For example, effort variance, defect density, defect removal efficiency etc.● Contributed towards improving the quality management plan.● Objectively conducted process and product audit for software and infrastructure release. Show less

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  PPS InfoTech

  Aug 2008 - Jan 2012

  Quality Assurance Specialist

  ● Successfully acted as the responsible individual in driving the company from CMMI Maturity Level 2 to Maturity Level 3, having given a target schedule and resource constraints.● Facilitating face-to-face consultations to the development, maintenance as well as infrastructure project teams for efficient and feasible implementation of CMMI practices.● Participated in process definition, implementation, improvement and training as a member of Engineering Process Group (EPG).● Conducted process and product audits on a regular basis with the objective of determining process compliance, product conformance and improvement opportunities.● Pioneered metrics program across the organization for evaluating the efficiency of processes and projects and the quality of products and services. Ensured their alignment with the organization’s business objectives. ● Improved the estimation process by establishing and institutionalizing historical trend, stability and variance based method, with the goal of improving the business of the company. ● Effectively exercised statistical process control method to bring down the mean schedule variance of projects to below 10%, mean effort variance to 20% under budgeted hours and improve testing effectiveness to above 80% over a span of 2 years. ● Participated in collecting and analyzing objective evidences for appraisal and conveying their justifications to the appraisal team members.● Responsible for developing the Annual Quality and Process Improvement Plan and Organizational Training Plan for the company.● Acquired valuable experience through participating in SCAMPI A, Class B and Class C appraisals, both as an interviewee and appraisal team member.● Published Performance, Compliance and Defect Analysis Reports to show the trends over time to bring the processes under statistical control. Show less

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  CGI

  Jan 2012 - Jun 2021

  ● Responsible for monitoring and reporting SLA compliance for development and maintenance releases in a portfolio of 40+ applications. Also engaged in processing waivers with the client when necessary, and identifying the KPI/OPI related risks for task orders.● Accountable for creating and maintaining the quality plan and lead the team towards achieving the quality goals.● Managing the project of migrating data of 40+ applications from legacy tools; it involves coordination with multiple teams, status reporting to the client and managing risks, issues, dependencies and resource constraints.● Coordinate the monthly contractual meetings and the delivery of necessary reports with the client as well as CGI project managers.● Responsible for identifying, defining, piloting and rolling out process improvement.● Manage the Process Asset Library with all the portfolio level plans, processes, procedures and templates. ● Conducting process and product audits on releases to ensure objective insight and quality delivery.● Working with the corporate level audit team to identify and resolve non-compliances in the portfolio.● Conducting process training sessions.● Advising CGI personnel and the client on efficient use of Remedy and TFS to optimize reporting and day-to-day operations.● Providing consultation on section 508 compliance for projects based on the DHS standard.● Successfully transitioned vertical and horizontal processes for the application portfolio from the prior incumbent within a 3 month period. Show less ● Acting as the lead coordinator among client, external interfacing application teams and CGI for carrying out the production cut-over simulation and actual production cut-over. It includes identifying and documenting tasks, collecting and reporting status on all the aspects of migrating applications from one data center to another, covering database backup and restoration, batch jobs, JVM shutdown and start up, coordinating testing with application maintainers, certificate, DNS and LDAP configuration, and other broad range of tasks. ● Managing the deployment testing team to ensure tasks are executed and dependencies are resolved in a timely fashion. Supervising the team to successfully support the migration of three applications from the existing Data Center to a new Virtual Data Center. ● Responsible for assigning tasks to the members, reporting progress and status, managing and resolving risks and issues, and evaluating the performance of the deployment testing team members. ● Interfacing with multiple external vendors to ensure that all the pre-requisites, such as configuration, access, documentation and other necessities are complete for the successful execution of testing and migration of the applications. ● Responsible for proper communication of information, ensuring the timely resolution of defects and incidents, establishment and continuous improvement of processes and procedures and compliance of the team to these processes and procedures.● Leading the delivery of contractual deliverables and ensuring the quality of their content. Show less ● Rolled out CMMI maturity level 5 practices on a large, complex and challenging project following agile methodologies, based on a Model Driven Development and Service Oriented Architecture platform. This involved working with cross functional teams and facilitating the development, implementation and improvement of processes, procedures and standards. ● Successfully leading the team in delivering a large number of deliverables on a monthly basis, being the primary responsible person for resolving issues around quality and delivery. ● Acted as the team lead for streamlining operations and status reporting to satisfy requests from multiple stakeholders, saving a cost of approximately $100,000 per year.● Helping the teams in an agile environment resolving issues for processes, procedures and delivery with an optimal and feasible approach while complying with CMMI practices.● Participated as an active member of the business unit's Engineering Process Group (EPG).● Responsible for conducting and coordinating process and procedure training across multiple teams.● Interfacing with the business unit's PPQA team in resolving non-compliances of the project. ● Assisted the management team in identifying key success indicators for a complex project aligned with the organization’s business objectives.● Continuously improving the estimation process by means of establishing and institutionalizing historical trend, stability and variance based method, in other words, statistical process control. ● Performing the non-software CM audit and overseeing the software CM audit.● Performing a key project role as the risk, issues and change request coordinator interfacing with the client. Responsibilities include conducting the weekly meeting, interacting with various teams on collecting updates, assigning the risk, issue and change request items to the correct individual, and keeping the client posted with those updates. Show less

  • Business Process Manager

    Jan 2018 - Jun 2021

  • IT Governance and QA Lead

    Oct 2014 - Jan 2018

  • Integration Analyst

    Mar 2014 - Oct 2014

  • Quality Assurance Analyst (Senior Consultant)

    Jan 2012 - Feb 2014
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  Jazz Solutions Inc

  Jun 2021 - now

  Senior Director - Quality

  Accountable for maintaining compliance with CMMI for Development and Services Maturity Level 3, ISO 9001 and 20000-1 practices, and supporting ISO 27001 process framework. Oversee the Quality Management (QM) team to ensure compliance of projects and corporate divisions, and resolve escalated issues. Govern process definition, evaluation and improvement across the organization.