Osasere Sarah I.

Experience

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  Nigerian National Petroleum Corporation

  Apr 2013 - Sept 2013

  Drilling Engineering Intern

  • Secretarial duties • Routine Rig, flow-station and well-site supervision • Making Team reports and presentation after each supervision • Safety drills.

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  Myshayo.com Ltd

  Jun 2016 - Apr 2017

  Customer Service and Fulfillment Executive

  • Making Sales conversions when relating with customers through live-help, calls and emails,• Handling customer escalations, • Confirming, tracking and cancellation of orders, • Generation and dispatch of sales invoices to customers.

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  Access Bank Plc

  Apr 2017 - Mar 2020

  Assistant Branch Manager

  • Assisted the Branch Manager in driving all aspects of the sales & service processes.• Participated in the development of retail goals and sales targets for self and staff and ensured accountability for staff sales and referral performance.• Planned and facilitated sales meetings to discuss sales and referral results, product promotions, etc.• Participated with Branch Manager in the development of retail goals and sales targets for self and staff and ensured accountability for staff sales and referral performance.• Empowered employees to take responsibility for their jobs and goals. Delegated responsibility and expected accountability and regular feedback.• Coached, mentored and developed staff, including overseeing new employee onboarding, providing career development planning and opportunities • Consciously created a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization.• Assisted in the delivery of quality customer service at the branch through personal contact with customers and prospects and adherence to approved quality standards.• Assisted customers with inquiries and information requests and resolves concerns and issues relating to deposits and loan products and services offered.• Assisted in developing and implementing plans to include calling on maturing accounts, sales leads, referrals, new account follow-up, and other prospecting opportunities for the designated market area. • Proactively identified sales opportunities with an emphasis on establishing profitable client relationships. • Developed new business opportunities and conducts outside sales calls. Analyze client base and competitive environment for the market area. Monitor, evaluate, and implement adjustments to programs to ensure achievement of goals. Show less

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  Lacharis Nigeria

  Mar 2020 - Aug 2020

  Project Manager

  • Responsible for proposing an overall budget, delivering monthly revenue forecasts.• Planning and developing the right marketing strategy to get the product noticed by the target audience.• Supervising and directing employees in their day-to-day tasks.• Brief and train the sales force at quarterly sales meetings to create product awareness and demand.• Set product pricing for new product releases to meet revenue and profitability goals.• Performing and arranging successful product demonstrations for customers.• Market research and developing the core positioning and messaging for the product. Show less

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  AXA Mansard

  Sept 2020 - Dec 2020

  Channel Management Specialist

  • Responsible for proposing overall budget, and delivering monthly revenue forecasts.• Planning and developing the right marketing strategy to get the product noticed by the target audience.• Accomplishes department objectives by managing staff; planning and evaluating department activities.• Maintains staff by recruiting, selecting, orienting, and training employees.• Ensures a safe, secure, and legal work environment.• Develops personal growth opportunities.• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.• Coaches, counsels, and disciplines employees.• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.• Contributes to team effort by accomplishing related results as needed. Show less

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  NORTH EAST WARRINGTON CREDIT UNION (NEWCU) LIMITED

  Feb 2021 - Dec 2022

  Loan Officer

  • Evaluate credit worthiness by processing loan applications and documentation within specified limits• Interview applicants to determine financial eligibility and feasibility of granting loans• Determine all applicable ratios and metrics and set up debt payment plans• Communicate with clients either to request or to provide information• Justify decisions (approvals/rejections) and report on them• Complete loan contracts and counsel clients on policies and restrictions• Update job knowledge on types of loans and other financial services• Maintain and update account records• Assess customer needs, explore all options and introduce different types of loans• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas Show less

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  Bright Network

  Jun 2022 - Jun 2022

  Finance Advisor

  The Internship Experience UK 2022 program was was hosted by Bright Network and provided insight into the UK Commerical Law sector. I came away with skill and knowledge in the following areas:•Networking.•Commercial Awareness.•Interview techniques and preparation.•Commerical Law Insights.•Negotiation•ESG matters that affect leverage finance.•How deals work.•Global Loans.•Presentation.•Wellness.•CV Writing.I participated in the 3-day Internship Experience UK 2022 program. This was hosted by Bright Network and provided insight into the UK Commerical Law sector. I came away with skill and knowledge in the following areas: •Networking. •Commercial Awareness. •Interview techniques and preparation. •Commerical Law Insights. •Negotiation •ESG matters that affect leverage finance. •How deals work. •Global Loans. •Presentation. •Wellness. •CV Writing.Skills: Attention to Detail · Communication · Networking · Teamwork · Critical Thinking · Commercial Awareness · Problem Solving Show less

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  NatWest Group

  Jan 2023 - now

  Delivering excellent service to our business customers, keeping their needs and financial goals in mind at all times• detail-orientated in assisting customers complete processes and procedures• Informing customers on the range of banking options available to them.• Helping customers resolve complex escalations by ensuring they are supported by the appropriate teams• Taking ownership and resolving customers’ challenges• Working with a supportive team to ensure that customers are onboarded with the bank’s newest digital offerings• Collaborating with other teams to ensure innovative and up to date information sharing Show less

  • Digital Banking Support

    Oct 2023 - now

  • Business Banking Customer Service Associate

    Jan 2023 - now