Inês Martins

Experience

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  Viajar Tours

  Jun 2015 - Sept 2015

  Overseas Rep

  Internship in Tourism Management – Local representative for Viajar Tours (Portuguese tour operator) in Morocco and Turkey.- Guest reception at the airport;- Info-meeting with guests;- Management of local tours, daily activities and transfers;- Individual assistance to guests during their stay.

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  Pinto Lopes Viagens

  Feb 2016 - May 2016

  Reservations Consultant

  Group reservations. - General bookings: flights, transfers, accommodation, activities;- Visa applications;- Check-in;- Travel Insurance.

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  Dunas Safari, TO

  Aug 2016 - Mar 2018

  Expert Safari Planner

  Expert Safari Planner and Assistant to M.D.- Design and planning of tailor made safaris;- Trip costing plans and guest itineraries (WETU);- Contact with guests, travel agencies, tour leaders and guides;- General reservations (accommodation, car rental, transfers, tour guides, restaurants, etc);- Meetings with guides and tour leaders;- Welcome briefing with guests on arrival;- VIP guests assistance.

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  Ryanair - Europe's Favourite Airline

  May 2018 - Apr 2022

  Supervision and management of the cabin crew team, ensuring safety and emergency procedures, customer service standards and operational procedures were implemented. Conduct pre-flight briefing and flight reports. Customer service, sales, assisting passengers during the flight, safety and emergency procedures.

  • Cabin Supervisor

    Nov 2021 - Apr 2022

  • Cabin Crew

    May 2018 - Jan 2022
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  Grape Escapes Ltd

  Apr 2022 - now

  Product supervision: Portugal, Spain & Italy.This Destination Expertise, Product Development, Partnership Management, Customer Engagement, Performance Analysis. Coordinating bookings and general booking admin- travel documents, reservations, communication with both suppliers and clients, ensuring bookings were made correctly and passing on any missing/new information to suppliers. Assist clients at travel stage. Operational assistance.

  • Product Executive

    Oct 2022 - now

  • Bookings Coordinator

    Apr 2022 - Sept 2022