Nicole Ortiz

Experience

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  Dell

  Nov 2003 - Dec 2004

  Developed and created sales relationship for computer and services with Transactional inbound customers.Become a business advisor to the customer on computing solutions.Sell Dell products and services by responding to inbound or placing outbound customer call, determining needs, overcoming objections, and providing solutions.Engaged cross functional resources, regardless of geographic location, in order to achieve goal/meet customer needs.Established customer relationships with appropriate customer personnel such as purchasing, management and end-users. Show less

  • Inside Senior Sales Representative II

    Apr 2004 - Dec 2004

  • Inside Sales Representative I

    Nov 2003 - Mar 2004
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  Dell

  Jan 2006 - Feb 2009

  Developed programs and practices to identify developmental needs. Provide on-going consultation on training and development research, learning theory, motivation theory, and new materials, methods and techniques.Developed and delivered class room training on systems sales, computer parts and upgrades, software and peripherals, policies procedures and tools usage as the Subject Matter Expert to new hire as well as tenure agents for US, Canada and Latin America businesses.Implemented methods for evaluation of program effectiveness like a new hire evaluation and metrics scorecard for all management level. Show less

  • Training Sr Analyst

    Jan 2007 - Feb 2009

  • Quality Coach & Resolution Specialist

    Jan 2006 - Dec 2007
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  Lupe’s Gold Hair Nails and Beauty Supply

  Feb 2008 - Aug 2008

  Store Manager and Product Merchandizer

  Attain sales goals and objectives through the effective management of the daily operations of the inside team. Bi-Weekly Management reporting on actual performance against budget with any variances analyzed. Revised projections and corrective actions implemented via the Senior Management team to address the same. Ensures that all Business activities within the organization are conducted in accordance with Policies and Procedures and implement effective business controls. Product MerchandizerSelected and assorted product collections across categories to drive profitable, premium category assortments as well as premium consumer experiences for retail customers.Ensured merchandised assortments allow appropriate segmentation, deliver differentiation of the market place and drive incremental growth.Transformed the retail landscape by integrating product presentation principles with category merchandising and brand vision into holistic retail environments, ensuring product presentation excellence across the stores.Responsible for building product awareness and increasing sales through product presentations that create meaningful consumer retail experiences. Show less

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  Lupe´s Gold Hair Salon and Beauty Supply

  Aug 2009 - Dec 2010

  Hair Designer and Stylist
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  Adidas

  Apr 2013 - now

  Adapt the seasonal Go to Market Calendar within Marketing Operations for CSLAM in alignment with global and SLAM milestonesSample order management for Panama, Colombia, and Venezuela.Supervision of sample merchandising teams in the preparation of showroom merchandizing and sales events. Follow up with Marketing Network to ensure compliance of the seasonal GTM process. On time delivery of all seasonal marketing sell-in materials for CSLAM.Responsible for coordination of the SMAL Meeting and minute preparation to ensure product and campaign readiness to launch Brand concepts OTIF.Support local meeting preparations, from kick-offs to pre-sales with both internal customers and external vendors. Coordination of the online or printed catalogs in coordination with the Merchandizing Management team. Show less

  • Director Omnichannel and Consumer Experience LAM

    Dec 2022 - now

  • Sr Manager Visual Merchandising

    Sept 2015 - Dec 2022

  • Go to Market Senior Specialist

    Apr 2013 - Sept 2015