Dolly Crasta

Experience

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  Tusker Tours & Travels Pvt Ltd

  Dec 1998 - Mar 2001

  Domestic Counter Executive

  Handled Domestic ticket issuance via Amadeus software.  Assisted customer with Hotel reservation and booking. Interacted with customers to provide customized or regular tour packages.

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  Cita Capital Solutions

  Jan 2001 - Mar 2003

  Team Leader

  Allotted daily task for team members & provided guidance if required.  Motivated the team to achieve their individual sales target.  Handled new client enquires and performed backend documentation.  Produced accurate reports on team performance to direct reporting manager on weekly basis.  Handled escalation and assigned to appropriate departments.  Collaborated with the bank in relation to approval of loan.  Interacted with respective departments for appropriate approvals. Show less

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  Touch Tone Telesales

  Jan 2005 - Dec 2005

  Team Leader

  Assigned daily task for team members.  Handled a team of 22 customer service executives and 8 sales executives.  Provide the team with a vision of the project objectives and targets. Coached and mentored the team members in resolving process oriented and dysfunctional behaviors.  Assured that the team members had the necessary understanding and training to effectively perform their tasks.  Recognized and celebrated team member's accomplishments and exceptional performance.  Coordinated with internal / external customers on need basis to successfully complete the task.  Provided Guidance to the team to ensure all customer documents were in place. Show less

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  Ora International Tours and Travels

  Jan 2006 - Dec 2006

  Administrative and HR Executive

  Maintained Staff Attendance sheets, Monthly Leave data, personal records / training documents.  Followed up with clients for bill payments.  Travel desk & Guest house management (Domestic & International Air ticket booking, Hotel booking, Visa arrangements & local transportation)  Interacted with customer and provided them with relevant detailed.

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  MSOURCE (INDIA) PRIVATE LIMITED

  Dec 2006 - Jun 2008

  HR Administrative Executive

  Liaising with the Consultants to ensure candidates.  Role allocations, regular assessment of recruitment progress, conducting Knowledge / strategy sessions with team members.  Following the recruitment lifecycle - requirement gathering, taking essential approvals, researching, sourcing, scheduling interviews for pre-technical and soft skill.  Maintaining contract staff records / training documents / Attendance sheets / Salary / Bank account / Leave records. Talent acquisition & resource planning through existing networks or candidate referrals.  Coordinated with Government bodies.  Managed the recruitment and selection process.  Monthly assessment of recruitment progress from the team. Involved in regular modifications, approvals and updates regarding recruitment process.  Monitoring and Managing vendor payments in coordination with the Finance team. Show less

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  Bureau Veritas Consumer Products Services

  Jun 2008 - Oct 2014

  Assistant Manager - HR & Administrator

  Responsible for project specific recruitment from login function to despatch functions as per the requirement.  Co-ordinated with technical panel & operations manager for feedback on recruitment opening, forecast & demand. Managed the recruitment and selection process - handling complete recruitment life cycle Sourcing, Screening, Evaluating, Salary Negotiations and joining formalities until Exit Interviews.  Raising the appropriate requisition while analyzing job codes and pay ranges based on the structured recruitment process designed to obtain the best candidates.  Employee referral campaign across business units. Extending offers, managing offer negotiations, taking requisite approvals.  Participated in periodic review meetings with functional managers to discuss the status, plans & strategies. Monitored new joiners, provided induction, assisted and motivating peers and subordinates to ensure that the task in hand is completed and deadlines are met.  Coordinated with Government bodies related to KSPCB, Trade License, ESI & PF to meet statutory compliance of organization.  Mentoring new joiners about the Ethical & HSE policies & procedures with relevant trainings.  Collaborated with centralized recruitment team &Technical Head for recruitment activities. Followed up with centralized HR in relation to Appointment / Confirmation / Relieving Letters, Etc. o Monitoring HSE practices adherence & effective use of PPE’s on work premises.  Organized various events such as Employees Birthday, Religious festivals, Food Carnival, Recreation and Farewell parties.  Conducting Fire Mock Drill Exercise.  Supervised of sample storages, arrangement and disposal.  Monitored housekeeping, maintenance and security departments. Show less

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  VFC Sourcing India Pvt Ltd

  Oct 2014 - Jan 2015

  Executive Assistant

  Acting as the single point of contact between the executives for internal/external clients.  Undertaking the tasks of receiving calls, take messages and routing correspondence.  Monitor office supplies and research advantageous deals or suppliers  Report generation ( OTP/PO/Quarterly)  Maintain Contract for Staff Attendance / Salary / Bank account / Leave Records etc.  To provide and carry out an efficient documentation and filing system.

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  NewWave Computing Pvt Ltd

  Oct 2015 - Aug 2017

  Senior Executive - HR and Admin

  Handling Travel desk & Guest house management (Domestic & International Air ticketing, Hotel booking, Visa arrangements and transportation)  Providing logistics support and facilitation  Working with third party companies and maintaining Vendors  Assisting new employees with joining formalities and conducting induction.  Collaborating with various teams and departments to complete the task.  Ensure relevant HR database is up to date, accurate and complies with legislation.  Providing reports related to HR activities on Weekly, Fortnightly, Monthly and Yearly basis. Show less

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  Cisco

  May 2018 - Jul 2018

  Project Coordinator

  Calendar Management, Expense Management, Travel Management, Event Management