Michael Williams, Jr.

Experience

• 

  Advance Auto Parts

  Jan 1997 - Jan 2008

  Provisioned accounts for: Windows, Hyperion, Peoplesoft, UNIX, AS/400, Remedy, and Guest Wireless access. Managed network accounts and exchange mailboxes using Active Directory and System Manager.Maintained ITG workflow database to provision new accounts and network access requests.Utilized Remedy Helpdesk software to support and track customers having difficulties accessing the network and applications.Implemented network security using RSA SecurID two factor authentication. Generated and distributed reports for users.Executed system backups and restores on AS/400 I-series platforms utilizing 3590 tape drive.Utilize ROBOT job scheduler on AS400s for batch processes. Configured Twin-ax and Ethernet Intermec printers for warehouse environment.Merged and printed all company payroll checks and direct deposits bi-weekly.Serviced Intermec printers from distribution centers. Bluehills Distribution Center

  • Information Security Analyst

    Jan 2005 - Jan 2008

  • Senior Computer Operator

    Jan 2000 - Jan 2005

  • Replenishment

    Jan 1997 - Jan 2000
• 

  Advance Auto Parts

  Oct 2008 - Jan 2019

  Shift Supervisor, Data Center Operations

  Provide after hours support for Authority on Demand and Enterprise Alert paging software.Maintain Rackwise software of data center floor plan of all IT appliances. Maintain off site list of all LTO Ultrium tape cartridges with storage vendor.Perform scheduled testing of electrical switch gear including Caterpillar 800kw diesel generators.Chaperon contractors who perform service or preventive maintenance in data center.Processing of sales files from retail stores utilizing Remoteware. Processing of batch jobs utilizing Atomic UC4 automation. Monitor and provide support to AS400 iSeries servers including distribution centers.Perform maintenance tasks to include: Replacement of failed disk drives, Installation of Rack PDUs and receptacles including grounding components.Take operational readings for metrics reporting including: ASCO switchgear, uninterruptible power supply (UPS), Computer Room Air Conditioner (CRAC) units, and Vespa fire suppression FM200 panels. Mostrar menos

• 

  Carilion Clinic

  Oct 2008 - Oct 2010

  Helpdesk Analyst

  Provided client support to both onsite and remote users in a WAN/LAN environment via phone, email and chat sessions.Provided support for PC’s, laptops, mobile devices, printers, and voicemail systems. Installed and supported client applications via remote desktop control and/or remote software distribution.Documented all work done and enter problem resolution into HP knowledge base.Provided user education and training to employees.

• 

  Roanoke County Sheriff Office

  Oct 2011 - Oct 2013

  Deputy Sheriff / Jail Division

  Process persons with committal or court order into correctional institute.Conduct search of inmates housing areas to maintain security and compliance.Transport and supervise inmates to and from other jurisdictions for court or rehabilitation service.Monitor inmates within housing area and respond to all security breaches.Assist administrators with conducting physical training tests for new recruits.

• 

  Leading-Edge Services, Inc.

  Jan 2020 - now

  Project Manager / Estimator

  Perform material take-offs from blueprints to have competitively quoted from electrical vendors.Assist scheduling the crews for their weekly assignments.Order material from vendors for both civil and electrical projects.Ensure all materials are prepared for jobsite prior to start.Provide quotations for residential customers for electrical and general contracting services.