Timothy Winkler

Experience

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  Famous Footwear

  Jun 2012 - Jul 2015

  Sales Associate

  • Managed the cash register while assisting customers on the sales floor• Resolved customer complaints regarding sales and services• Stocked shelves with 100% accuracy• Awarded Employee of the month• Won 2 yearly storewide sales competitions

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  Ohio Air National Guard

  Aug 2013 - now

  • Respond to and resolve trouble tickets• Implement standard network change requests• Perform configuration management functions such as: update topology diagrams, ensure asset management records are accurate, inventory devices.• Perform equipment maintenance• Install and manage copper and fiber optic cable• Manage and maintain server rooms and networking equipment• Troubleshoot and maintain all networking devices and infrastructure across the enterprise including switches, routers, and firewalls• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements Show less • Manages materiel management activities and systems involved in requirements determination, inventory control, storage and issues of supplies and equipment.• Manage and maintain a warehouse containing over $23.7 million of aircraft parts and performs inventories to ensure a timely correction of discrepancies.• Developed processes to inventory and issue items to deployers with greater accuracy and speed• Determine condition of property received, performs shelf-life inspections of stock• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance Show less

  • Cyber Transport Specialist

    Oct 2019 - now

  • Materials Management Specialist

    Aug 2013 - Oct 2019
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  Haven of Rest Ministries Akron,OH

  May 2018 - Jul 2018

  Information Technology Intern

  Managed IT solutions.Implemented IT security procedures.Trained staff on IT Security policies.Updated unmanaged switches to managed switches.

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  TTx

  Nov 2019 - Apr 2021

  VoIP Support Engineer

  • Provide Tier 2 support for end users• Respond to and resolve tickets• Provide support to Tier 3 VoIP support engineers• Schedule and complete after hour maintenance to include server upgrades, patching, configuration changes, and server migrations• Manage and configure Mitel and Shoretel servers, voice switches, and phones• Implement standard VoIP network change requests• Troubleshoot configuration issues and assist • Provide after hour support• Assisted in training of Tier 3 support technicians Show less

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  CDW

  Oct 2021 - now

  Associate Consulting Network Engineer