Deepak Chouhan

Experience

• 

  Zober App

  Feb 2015 - Feb 2016

  Product Manager

  ZoberApp was the initiative to make the nightlife much better in Chennai. We started in a group of 3, came up with the well planned business model and succeeded to get funded from investor based in IIT Madras(Nirmaan). As being a part of Zober team, my role consisted of adding new members to the team, leading them to achieve our weekly/monthly targeted goals, coming up with the ideas to market our brand name, working with the design team etc. In short, working in this start up gave me exposure to work in various fields and came to know about different aspects to start a company. Show less

• 

  Prozo.com

  Mar 2015 - Aug 2015

  Campus Ambassador

  As a Campus Ambassador, acted as the link between Prozo.com and students of IIT Madras. My responsibility was to spreading the name of prozo.com in my campus by executing various activities like organizing events, sending mass mails to students and publicity through posters pamphlets etc. Furthermore ,creating a network of ambassadors and collaborate with them to reach thousands of students from other IITs.

• 

  The Rosen Pictures- TRP

  Oct 2015 - Jan 2017

  Marketing Manager

  Getting the maximum number of audience on our YouTube channel as well as other online platforms.

• 

  Readoin

  Jan 2016 - Feb 2017

  CEO & Co-Founder

  Entrepreneurial venture to ignite a reading culture by circulating used books in the college campus that included novels, textbooks and exam preparation books at nominal prices to students. Led a team of 5 including marketing and design.

• 

  ExtraaEdge

  Apr 2017 - Jun 2023

  - Progressed to AVP role to onboard 10 new enterprise customers and generate business for 10 Enterprise, 5 Medium + High ticket size customers. - Service and delight clients while reporting on performance, prospect qualification, and market intelligence to senior management. - Take on new initiatives and setup new processes to improve the CSM Score and onboard new members in the CS team driving a culture of growth.- Leading the team of 15+ towards the best outcomes - Promoted to Head Customer Success role to handle the revenue of 1.2 Cr generated from 5 Enterprise + 1 Strategic Customers.- Single handedly led the team to success & controlled the churn- Created a separate IS team to improve the quality & deliver of customer requests. Led this team towards growth & successfully deployed new dept in less than 2 months- Leading the team of 13 for best possible outcomes - Promoted to Senior Customer Success Specialist roles to handle 30 Medium + High Ticket Customers. - Managed multiple, simultaneous onboardings to successful outcomes while establishing strong relationships with key customer stakeholders to drive high customer satisfaction. - Contributed to the design and improvement of processes and project delivery materials to enhance efficiency and customer experience during onboarding. - Hired as a part of the core team to set up the CS Function. - Owned the entire post-sales relationship, including on-boarding, ongoing retention, and up-selling/expansion for 12 Low + Medium ticket size customers. - Became an ExtraaEdge expert, knowing the ins and outs of the product and services that were offered. Worked collaboratively alongside product and tech support team to support large enterprise customers.

  • AVP - Customer Success

    Apr 2021 - Jun 2023

  • Head of Customer Success

    Mar 2019 - Apr 2021

  • Senior Customer Success Manager

    Jul 2018 - Mar 2019

  • Customer Success Manager

    Apr 2017 - Jul 2018
• 

  Whatfix

  Jun 2023 - now

  Senior Partner Success Manager