Ana Morell

Experience

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  Au pair

  Jul 2004 - Aug 2004

  Au pair
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  Au pair

  Jul 2005 - Aug 2005

  Au pair
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  Eduma

  Jul 2006 - Aug 2006

  Instructor and Supervisor on Summer Camps
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  Eduma

  Jul 2007 - Aug 2007

  Instructor and Supervisor on Summer Camps
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  Garmin International

  Oct 2007 - Jan 2008

  Consultant and Sales Promoter
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  Sony

  Jan 2008 - Aug 2008

  Consultant and Sales Promoter
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  Four Seasons Hotels and Resorts

  Oct 2011 - Oct 2011

  Global Intership

  Intensive Global Intership (Both Istanbul hotels).

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  Viajes El Corte Ingles España

  Apr 2013 - Jan 2022

  - Develop and program online booking tools based on the client’s needs:o SBT: AeTM, Concur, AcTEMo Expense: Cytric, Notilus, SAPo Traveler Tracking Tools: iSOS, Tripcare, iJet, Anvilo Profile Sync. Tools: Profile link, Umbrellao Other Tools: TripPass, Traxess- Conduct technical training, testing and site optimization reviews.- Provide technical support during all project phases: implementation, testing, pilot and go-live.- Analysis, monitoring, testing and implementation other projects and tools: BBDD, Alerts, Mobile App- Train and develop manuals for users and travel agents- Give pre-sales support and assistance in sales meetings, etc.2014 – Business Travel Consultant- Researching the best cost effective travel solution for clients- Booking all travel arrangements and liaising with airlines, hotels, transport companies and tour package providers- Expert in Amadeus GDS- Dealing with all providers and customer resolving all existing issues- Providing clients with an efficient service which meets their requirements 2013 – Manager in Travel Agencies at Viajes el Corte Inglés México- Managing offices on a relief basis- Staff and procedures internal audit - Creating new relationships with customers and providers.- Training new staff - Covering a variety of roles from a administration to Branch Manager 2012 (October): Cruise Tour Leader: Viajes el Corte Inglés - Ibero Cruceros- Providing clients with an excellent service and information- Supporting customers during their trip: accommodation, transfers, excursions, full board packages.- Assisting clients with the existing issues and enquires.2011 – 2013: Business Travel Consultant - Floating Staff- Supplying service to implants, outplants, Vip’s and Mice offices to where assistance and support was required - Researching the best cost effective travel solution for clients- Booking all travel arrangements and liaising with all kind of providers2008 – 2011: Leisure Travel Consultant Show less

  • Technology Project Management Consultant

    Oct 2008 - Jan 2022

  • Travel Agencies Manager at Viajes el Corte Inglés México

    Apr 2013 - Dec 2013
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  ACCIONA

  Feb 2022 - now

  Travel Department Management

  - International Travel Service implementation- Implementation of different OBT (Online booking tools) on several international markets- Setting up travel policies, adapting them to each market, and following up.- Enhance synergies, efficiency and cost savings- Management reporting, budget control and consumption analysis.- Service level quality control monitorization and supervision- Analysis of the market in search of trends and new partners opportunities- Organization and management of corporate events.- Internal customer service Show less