Narumon Nilmanon

Experience

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  Phar Trillion Co., Ltd

  Jun 2008 - Apr 2009

  International Business Officer

  Negotiate and dealing with Foreign Suppliers to import the medical products to Thailand. Contact and negotiate with Freight Forwarder, Doing Logistic - Import and Export procedure. Also, cooperate with involved government for Import licenses.

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  HTMi Hotel and Tourism Management Institute Switzerland

  Jan 2010 - Jun 2010

  Public Relation Trip to visit various five - star hotels in Dubai, to learn and see the production of the hotels which are The Ritz- Carlton Dubai International Financial Center, The Ritz- Carlton Jumeriah Beach, The Address, The Palace, Raffles Dubai, Armani Hotel, Grand Hyatt Dubai, Hyatt Regency and The Renaissance Being trained from the Management team at HTMi and being as a trainer to train the students. In charge of various department which are Restaurant and Coffee Shop Service Supervision, Front office Supervision, Bar Supervision, Kitchen Supervision, Housekeeping and Laundry Operation Supervision, Duty Management plus Event Management Training Projects and Practicals.

  • International Public Relation Trip to Dubai

    Jun 2010 - Jun 2010

  • Diploma in Train-the-Trainer

    Jan 2010 - Jun 2010
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  NH Hoteles

  Jul 2010 - Jun 2011

  - In charge of hotel breakfast buffet in the morning. The usual duties are preparing and filling buffet for the guests, serving coffee and response to guests' special request dishes.- Taking care of conference session held in NH Hotel. Prepare the room for the conference, taking care of the coffee break both in the morning and afternoon break- Banquet service - Catering outside the hotel- In charge of lunch buffet every weekday in the restaurant- A-la-carte service in the restaurant both lunch and dinner- Service at the bar, serving drinks and cocktails for the guests Show less As Assistant Housekeeping Manager Trainee- Assists Housekeeping Manager to control and check the room cleaning by Chambermaid- Helping with Housekeeping Department Inventory- Learning as manager's point of view, learning how to manage, control both people, resources and budgetsAs Housekeeping Trainee- Cleaning of public places, guests rooms both restant and departure.- Awareness of the usage of different cleaning protects as well paid attention to the environmental aspects which NH Luzern represents.- Independent work in morning shifts as well as couverture service during the evening shifts which includes various cleaning and preparation of the rooms and public areas.- Regularly working in the laundry, carrying out tasks such was washing of staff uniforms, guest laundry and as well ironing. Show less

  • Food & Beverage Trainee

    Jan 2011 - Jun 2011

  • Housekeeping Trainee and Assistant Housekeeping Manager Trainee

    Jul 2010 - Jan 2011
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  Renaissance Zurich Hotel

  Jun 2012 - Jun 2013

  Front Office Trainee

  - Working at the Reception of Renaissance Zurich Hotel both early and late shift. Perform check-in and check-out with Opera system. - Answer the telephone calls.- First point of communicate with the guests.- Answer the guests' question regarding the property and general knowledge.- Being a local navigator, answer the questions regarding the local attractions, recommend the restaurants, suggest the activities in Zurich and nearby city.- Handling guests' complaint and is empowered to make a decision to solve the problems.- Upselling - Enrolling the guests into Marriott Rewards Program or Frequent Flyer Program- Cross-training in room service, food and beverage and housekeeping department.- Perform guest services checklist, be able to take care of the checklist when there is no guest service ambassador available. The checklist is including pre-arrival plan, discovery of the day, VIP, prepare the registration card for the next day and take care of Virtual concierge etc.- Working in executive lounge both in early and late shift. Set up the breakfast buffet in the morning, service and refill the buffet, remove all the dirty plates and clean the station. Set up the snack bar during the day and set up the afternoon tea in the late afternoon. Prepare the finger food dinner buffet, alcohol beverage, soup, cheese plate etc. service and clean the station. Be able to be a bartender to make a cocktail drink as per guest's request. Personalize the guests' experience by talking and listening and make their stay enjoyable. Show less

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  Chayadol Boutique Resort

  Jun 2013 - now

  Owner

  Owner of a beautiful Boutique Resort in northern part of Thailand. Manage the hotel for daily operations, marketing, accounting and human resources.