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Jay S

Jay S

Followers of Jay S166 followers
location of Jay SChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Sr. Associate HR services [ERC]

  • Education

    • PERI Institute of Technology

      2014 - 2018
      Bachelor of Engineering - BE Mechanical Engineering

  • Experience

    • Sutherland

      May 2019 - Aug 2021

      Assist in making decisions within established procedures thatbalance the needs of the seller and company. Assist the sellers of Amazon in sales support for various timezones via Tickets and email. Analyzes risk areas and identifies solutions to meet customer'ssatisfaction for their orders , payments, refunds, Escalations &benefits via Chat, calls , email, Amazon seller central and ticketsfor USA and IN . Team Leader at sales high period handing an head count of 12

      • Seller support Associate- Amazon CS Internet

        Jul 2020 - Aug 2021

      • Quality Associate- Amazon CS Internet

        May 2019 - Aug 2020

    • Amazon

      Oct 2021 - now

      Assisting the all Amazon US Employees with their requests and trouble tickets Creating an SIM ticket to DLS for a Leave of Absence.Self Guiding through their own research tools.Helping them look after their Benefits, Tax, 401K, etc.Resources which look for:1. Time card corrections.2. People Portal3. Sim Ticketing4. Panoroma5. ADP Payroll

      • ERC senior specialist

        Nov 2021 - now

      • ERC Senior Associate

        Oct 2021 - Aug 2022

  • Licenses & Certifications