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Durairaj Thulasidoss

Durairaj Thulasidoss

Service Provisioning Executive and Showroom Coordinator

Followers of Durairaj Thulasidoss2000 followers
location of Durairaj ThulasidossHyderabad, Telangana, India

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  • Timeline

  • About me

    Customer Service Operations Leader | Telecom, E-Com & BFSI Expert | CX Mgmt| IB, OB & Back Office Operations | LSSGB & LSSBB Certified | PGP - Data Science & Business Analytics | Excellence in Driving Results

  • Education

    • University of Madras

      2000 - 2003
      B.B.A Business Administration

    • Pondicherry University

      2006 - 2011
      Master of Business Administration - MBA Marketing

  • Experience

    • Bharti Airtel LTD

      Apr 2004 - Jul 2007
      Service Provisioning Executive and Showroom Coordinator

      Managed activation & ARC coordinator across Chennai region

    • Optimus Global Services Ltd

      Aug 2007 - Aug 2009
      Team Leader

      Managed out bound call center for collections process the following accounts i.e STPL, Auto-loan, Home-loan, PL & Commercial (Bucket 0, 30-60, 90 & Retention)

    • Tech Mahindra Business Services

      Oct 2009 - Aug 2017
      Associate Manager

      Telecome back office operations

    • Cameo techedge

      Aug 2017 - Sept 2019
      Manager of Operations

      Telecome customer service operations

    • Tech Mahindra

      Sept 2019 - Apr 2022
      Lead Manager (Service delivery) E-commerce operations

      Managed a center with 2k FTE's for call me back language assistant across pan india for e-commerce account, responsible center P&L, transition, project management, client management, recruitment, quality & training..

    • Conneqt business solutions

      Apr 2022 - Oct 2022
      Senior Manager for E-commerce as a Business head at pune

      Managed premium segment E-commerce account for blended process

    • Teleperformance

      Jan 2023 - Jan 2025
      Director of Operations

      Operations Site head for multiple accounts, which consists of E-commerce, BFSI, Agriculture & Retail accounts at Hyderabad location with 1500 FTE's

  • Licenses & Certifications