April Morse

Experience

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  Kentridge High School

  Jan 1997 - Jan 2010

  Volleyball Coach

  Head Coach: 2007 - 2010Organized all activities for 3 teams during the season, conducted and managed tryouts, made personnel decisions, planned practices, and coordinated with boosters for fundraising.Assistant Coach: 1997 - 2006Coached various levels for the Kentridge High School Girls Volleyball Team, provided assistance to the head coach and coordinated practices and team events.

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  Advanced H2O

  Dec 2002 - Mar 2010

  Customer Account Manager

  • Collaborated across various areas of responsibility, including Accounting, Production, Shipping and Customer Account Management within an industry-leading beverage manufacturing company.• Obtained extensive knowledge of Microsoft Dynamics NAV system from an end-user perspective

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  Microsoft

  Mar 2010 - May 2019

  Created and implemented a global coaching program for > 100 members of the Customer and Field Advocacy TeamCase Management process owner, including process improvements, implementation of changes and delivery of training to a global audience Data Science and AI/Machine Learning innovation and implementationInitiated and implemented various taxonomy changes, to streamline and simplify case handling and processesAs a member of the global tools team, created, prioritized and implemented Design Change Requests for our internal tool, including business requirements gathering, participation in user testing cycles and trainingChange Management approver for global, quality-related changes Show less

  • Program Manager

    Jun 2012 - May 2019

  • Lead Advocacy Specialist

    Mar 2010 - May 2012
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  Microsoft

  Jul 2019 - now

  Work with Policy owners to surface global marketplace issues, risky business models or cultural nuances which should be accounted for through new policy creation or augmenting existing advertising policies• Develop and/or contribute to business case development for policy changes• Ensure policy interpretation and enforcement are enabled at scale• Partner across internal stakeholder groups to ensure that business needs are understood, issue trends are surfaced, and resolutions are identified and executed•Enable consistent and repeatable policy interpretation through identifying and documenting necessary guidance for review at global scale Show less

  • Human Resources Program Manager

    Jan 2021 - now

  • Program Manager

    Jul 2019 - Jan 2021