Raymond Ihuoma

Experience

• 

  GGI International (Nigeria) Limited

  Mar 2015 - Sept 2015

  IT Support Specialist

  • Managed internet connectivity and effectively resolved issues related to internet routers.• Proficiently deployed, configured, and installed routers from brands such as TP-Link and CISCO within our corporate environment.• Expertly handled the installation and setup of computer software and hardware, including disks, printers, modems, and associated peripherals.• Conducted maintenance and repairs on computer hardware, including data backup and equipment cleaning, ensuring optimal performance.• Oversaw system operational performance and proactively identified and resolved system problems.• Provided comprehensive technical support to colleagues both remotely and in person, addressing their IT needs promptly and professionally.• Ensured the security and currency of our network infrastructure, including performing network address assignments.• Supported LAN, WAN, network segments, internet, and intranet systems to maintain seamless connectivity and data flow. Show less

• 

  Whitecroft Solutions

  Sept 2016 - Oct 2017

  Frontend Developer

  • Led full-cycle design tasks, from conceptualization to completion, adhering to design guidelines throughout the development process.• Collaborated with stakeholders to validate creative proposals and ensure adherence to best design practices.• Conducted comprehensive reviews and usability tests on customer-facing prototypes, leading to a 7% increase in click-through rate.• Developed an internal tool using Node.js to automate quality assurance and monitoring of customer-facing web apps.• Worked closely with backend developers to integrate frontend components seamlessly, ensuring smooth data exchange and functionality. Show less

• 

  JCP Network Consult

  Jun 2018 - Nov 2022

  • Served as the Tier-2 point of contact for diagnosing, researching, documenting, and resolving various technical issues.• Configured, installed, and maintained hardware and software equipment, including routers, switches, and network appliances. Upgraded 20 workstations’ operating systems to ensure optimal efficiency. • Conducted training sessions for over 30 users on Google Apps, imparting necessary knowledge, and expertise.• Maintained anti-virus software, promptly remedying virus infections, and efficiently resolving hardware problems, resulting in a 35% increase in system efficiency.• Assisted in the procurement and inventory management of IT hardware and software, optimizing cost-effectiveness and resource allocation. Show less • Designed and developed user-friendly website, optimizing the check-out page to increase user clicks and customer purchases by 15%.• Managed 15+ web design projects from conception to completion, utilizing HTML5, CSS3, and JavaScript, resulting in 100% client satisfaction. • Successfully fixed bugs and implemented enhancements on existing websites, improving functionality and efficiency by 25%.• Conducted code reviews and quality assurance testing to identify and resolve coding issues, ensuring high-quality deliverables.• Revamped website security applications, significantly reduced hacker attacks from 2% to 0.03% Show less

  • Network/Systems Administrator

    Jan 2021 - Nov 2022

  • Web Developer

    Jun 2018 - Dec 2020
• 

  Alx_africa

  May 2023 - Nov 2024

  Cloud Support Engineer

  * Collaborate with senior cloud engineers to manage AWS cloud infrastructure, including virtual servers, networks, and storage.* Develop and deploy cloud-based applications, ensuring scalability, reliability, and security.* Troubleshoot and resolve cloud-related issues using log analysis and monitoring tools.* Implement cloud networking solutions, configuring subnets, VPCs, security groups, and VPN connections.* Engage with Business and IT stakeholders to implement business requirements and provide functional and technical leadership for cloud-based solutions. Show less