Abbigail Santer

Experience

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  Classic Gymnastics

  May 2019 - May 2020

  Recreational Coach

  · Demonstrate and teach gymnastics skills, techniques, and routines, providing clear instructions and feedback to a group of 7-8 children under the ages of 11· Oversee the safety of all gymnasts during practice, including the use of mats and spotting techniques to prevent injuries· Communicate with parents about their child’s progress, upcoming events, and any issues or concerns

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  Meadows At Mystic Lake

  Apr 2021 - Jul 2022

  Outdoor Services

  · Provided clear and professional communication to ensure guests had a positive experience, reinforcing their trust and loyalty to the brand· Conducted meticulous inspections of carts and equipment to maintain high standards of safety, cleanliness, and performance, contributing to a reliable and trusted customer experience· Extended a warm and personalized welcome to guests, demonstrating a commitment to exceptional service

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  Evolution-Experience Hair Culture

  Oct 2021 - Jun 2024

  Front Desk Coordinator

  · Utilized salon management software, including Clover POS, booking systems, and communication tools, to streamline front desk operations and enhance efficiency· Drove salon sales through effective product recommendations and creating tailored sales strategies that align with client needs and salon goals· Developed and executed social media strategies across platforms including Instagram and Facebook to increase brand visibility and attract new clients

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  Optum

  Jun 2023 - Aug 2023

  Issue Management Intern

  · Created promotional materials for the Major Issue Management Team within the Optum Enterprise Shared Service Department, enhancing internal communication and product awareness· Internally promoted the Major Issue Management tool across departments within Optum, driving adoption and facilitating cross-functional engagement with the technology· Partnered with the communications team to ensure that materials effectively marketed the technological features

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  Twin Cities SHRM (TCSHRM)

  Jun 2024 - now

  Marketing and Events Intern

  · Promote events through strategic social media posts and targeted email campaigns across Facebook, Twitter, and Instagram using Buffer to manage posts· Coordinate weekly events and share highlights on social media, effectively reaching and engaging members of our 501(c)(6) nonprofit organization· Utilize Excel and QuickBooks to ensure accurate financial recording and proper accounting of every online transaction

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  Minnesota Vikings

  Aug 2024 - now

  Guest & Premium Experience Game Day Intern

  · Assist with the logistics and execution of game day activities, ensuring a seamless and engaging experience for fans· Engage with fans directly, gather feedback, and assist in creating memorable moments that strengthen their connection with the team· Employed strategic problem-solving skills to address and resolve issues that arose during events, ensuring minimal disruption and maintaining a high level of service quality