Marisa Kobus, PMP, CSM

Experience

• 

  Elon University

  Jan 2007 - Jan 2011

  Student
• 

  Harrington Events

  May 2009 - Aug 2009

  Intern

  Planned and implemented high-profile events in Boston and the North Shore, attended by 200+ people, resulting in outstanding feedback from clients and event manager.Partnered with clients to identify and address needs prior to and during the event.Researched potential venues and provided onsite services and support during the events.

• 

  Vistaprint

  Jun 2011 - Jul 2014

  Supported the Total Rewards team through Benefits administration, managing the Perks program and event management.- Served as point of contact for all perks vendors from contract execution and program design to entertainment. Launched many new Perks programs to foster an enjoyable and fun work environment. Budgets ranged from $30K to 100K and all projects were delivered on time and within budget maintaining confidence in the team.- Planned and expertly executed 3 annual social corporate events for 600+ employees.- Benefits administration included accurate SAP data entry, delivering bi-weekly Benefits presentation, processing Federal I-9 paperwork, and responding to Tier 1 benefits mailbox inquiries to ensure the entire team could expertly serve internal customers. Show less Detail oriented Support Associate skillfully coordinated all Executive level recruitment efforts across multiple locations. - Streamlined the interview scheduling process to achieve faster scheduling and a better user experience for the Talent Acquisition team. This helped the team better manage increased interview volumes.- Coordinated monthly round table sessions with high level stakeholders to better equip Recruiters with key Company positioning statements resulting in improved business insight to more effectively hire candidates. Show less

  • Total Rewards Associate

    Jan 2013 - Jul 2014

  • Support Associate, Recruiting

    Jun 2011 - Jan 2013
• 

  Cimpress

  Jul 2014 - Jun 2017

  Managed multiple global and cross-functional projects by partnering with stakeholders to address key business needs. - As project lead, partnered with business owners to develop two critical RFPs. Managed projects which identified and successfully integrated two new business partners – providing mobility tax and engagement survey services for the 10,000+ global enterprise.- Played an integral role in implementing a new, comprehensive HR self-service platform. Led the work to convert over 500 knowledge-base articles by launch date, resulting in a fully functional HR information database, to accompany the request-management system on the platform. Resulted in a one-stop-shop platform for all HR needs. - Trained global HR Self-Service Team of 10+ members in the necessary tools and expertise to handle ongoing customer inquiries. - Managed the execution of the overall onboarding program including delivery of Company overview and history presentation to provide new hires with pertinent information needed to succeed at the Company. Show less Successfully assisted a variety of highly visible projects and managed programs to make improvements for the HR function.- Launched a new Onboarding platform to significantly improve the new hire onboarding experience. This enhanced the new hire experience by reducing manual paperwork and improving data integrity when capturing confidential new hire details.- Was instrumental in the project work related to branding the Company as Cimpress. Led the body of work, over a yearlong period, needed to convert multiple locations across the globe to the new Cimpress legal entity. This work integrated 20+ entities into the Cimpress family so they could do business as Cimpress. - Managed the Temporary Hire program and served as point of contact for vendors and Hiring Managers. Improved visibility of the program while creating a more transparent and efficient process.- Managed and coached an intern and 2 temporary employees.- Identified key areas for improvement within Payroll Processes to increase accuracy of data collected.- Performed System Administration duties, including training and creating process documentation to provide consistency. Show less

  • Sr. Project Specialist

    Dec 2015 - Jun 2017

  • Sr. HR Operations Specialist

    Jul 2014 - Dec 2015
• 

  Toast

  Aug 2017 - now

  Lead team of Logistics Coordinators and Consultants in pursuit of delivering a first in class Onboarding Experience for our internal teams and external partners.Consistently strive to improve schedule optimization, skill-based routing, and utilization of our Partner Network with an emphasis on capacity management.Define, implement and measure goal based metrics to propel the team towards a higher level of performance as measurable goals were not previously in place.Identify, design, develop, and execute new processes that increase efficiency, reduce errors, and decrease costs, including roll out of a scheduling tool with our Partner Network.Partner with our Partner Management team to improve efficiencies for the larger org, including travel cost per service appointment, long term planning in high volume service areas and maximizing capacity.Building and improving our workflow between the other team in the Onboarding org and Logistics, including cancellations, hardware, appointment confirmations, service notes, etc. Show less • Drive Project Manager and Project Coordinator productivity, including facilitating weekly meetings to review the backlog and offering assistance where needed• Responsible for driving metric driven results for the region I lead• Overall support to the Project Manager and Coordinator team• Lead consistent 1:1's with team, foster open communication, work through backlog and challenges• Act as the escalation point for the project team• Take an active role in training new team members on best practices during Orientation • Manage reassignment of overflow projects• Communicate and collaborate with services leadership on process improvement• Work with Services management to set clear and realistic team goals• Discover training needs and provide coaching and mentoring in day to day operations• Listen to team members’ feedback and resolve any issues or conflicts Show less Toast is an all-in-one point of sale and restaurant management system. Built specifically for restaurants on an affordable cloud-based platform, Toast offers advanced functionality including tableside ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Toast’s full-featured POS platform is used nationwide by restaurants, cafes, nightclubs, and enterprise franchises.Responsibilities: - Guide the customer from implementation and installation to go-live of the Toast product while facilitating a positive experience- Lead intro calls with customers to outline process and reiterate/set/review expectations- Manage and track day-to-day logistics using internal tools including Salesforce and Google Drive to continuously moving toward project milestones- Setup and coordinate complex schedules for customer installation with Field Implementation team, including accurate hardware orders for each customer Show less

  • Sr. Manager, Onboarding Operations

    Apr 2023 - now

  • Onboarding Operations Manager

    May 2021 - Apr 2023

  • Project Team Manager

    Jan 2019 - May 2021

  • Project Manager

    Aug 2017 - Jan 2019