Experience

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  Maximus

  Jan 2003 - Jan 2010

  Transitioned 5,500 nationwide associates from a home-grown financial/timesheet system to a scalable platform that enabled international growth, and currently supports 30,000+ international associates Ensured 1,600 call center and operations staff across Texas were prepared to support systemic overhaul of eligibility and enrollment for state-run benefits programs; managing training development and delivery for the first and largest state-wide integration of its kind

  • Communications and Change Management Lead, Enterprise Resource Planning System

    Jan 2007 - Jan 2010

  • Training Development and Delivery Lead, Texas Integrated Eligibility and Enrollment Services

    Jan 2004 - Jan 2007

  • Training Development and Delivery Manager

    Jan 2003 - Jan 2004
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  Sentel corporation

  Jan 2010 - Jan 2012

  Deputy program manager, safety management strategy and analysis

  Managed a team of 15 contractors to deliver a nationwide Safety Risk Management Tracking System that allowed FAA safety experts to anticipate and prevent catastrophic air traffic events; delivered system that had been in development for four years, under two previous contractors

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  Capital one

  Jan 2012 - Jan 2019

  Developed and executed integrated communications and customer experience roadmap for two concurrent, multi-million-dollar divestitures that allow the bank to streamline its product offerings, and focus on digital planning tools that benefit customers' financial health Partnered with business leaders in branch, ATM, HR, and finance to outline strategic roadmap of initiatives necessary to reimagine banking and achieve financial targets Led the shift to Agile delivery methodology that enabled adaptive, test-and-learn model that increased speed to market by 30%

  • Project Management Lead - Communications & Customer Experience, Investing Project Management Office

    Jan 2017 - Jan 2019

  • Project Management Lead - Branch, ATM, and HR, Bank Transformation Project Management Office

    Jan 2015 - Jan 2017

  • Solutions Delivery Manager, Sales and Service Strategic Initiatives

    Jan 2012 - Jan 2015
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  Whimsiclaycreations

  Jan 2020 - now

  Clay artist / etsy shop owner

  Handcrafted home accents that pop

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  Capital one

  Jun 2020 - now

  • Director, Project Management - Commercial Transformation Office

    Jul 2022 - now

  • Senior Manager, Delivery Lead - Commercial Credit Solutions

    Jun 2020 - Jul 2022