Experience

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  Hcl infosystems ltd.

  Dec 2007 - Sept 2011

  Project lead

  – Managing Total Customer Experience– Client Relationship Management– Service Delivery Management– Team Building and Management– Managing Business IT Alignment– Strategic Planning– Developing Team Interpersonal Skills – Program Management– ITIL Framework based Service Delivery Management– Customized Process for every customer– Making Strong Customizes Governance Processes

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  Progressive infotech pvt. ltd.

  Sept 2011 - Mar 2015

  Project manager - data center operations & project management

  Project Management (PMO) / Service Delivery OperationsMonitoring of Data Centre Devices with the help of Resource management and Creation of NOC tools and monitoring network devices, have managed high end data center for very high end setup.Vendor ManagementCapacity ManagementAMC & FMS ServicesGovt. projects - Service Delivery (After Sale Support)Transition and TransformationRisk and Issue ManagementQuality Assurance

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  Hitachi systems india pvt ltd

  Mar 2015 - Mar 2017

  Manager - technical infra and corporate it & data center operationa

  Internal IT SystemData Center OperationsCSAT & DSAT meetingAutomation - HR & IT POLICIESIT governance and AuditIT Service DeskAsset ManagementManaged ServicesAnnual Maintenance ContractStaff Augmentation Services & Managed SolutionsProfessional Services i.e. IT Security Audit, Any Activity i.e. Upgrade, Migration & Implementation

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  Cms computers ltd

  Mar 2017 - Mar 2019

  Ict manager - project management(pmo) & data center operations

  Data center Operations, NOC & SOC Operations, IT Service desk, Tool management, Resource management, Asset Management, Incident and Change Management, Billing, Internal IT Audit (ISO), Vendor Management, OEM Support, Project Management

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  Mb fund administrators inc.

  Mar 2019 - Aug 2020

  Assistant vice president

  Corporate Business Operations, Business Strategy & Budget, Business Operation Improvement Process, HRMS, Peoplesoft, Data Center Operation Management, Global IT Operations, Cloud Services, Client Servicing, Application Support, IT Governance, IT Internal audit, IT service desk, IT (Process & Procedure) Management, IT Infrastructure, Project Management , PMO, IT Budget, Business Strategy, IT Road Map, After sales Service Support, CSAT & DSAT, PnL, Revenue Generation, Automation, Technical Remote Support, Vendor management, Incident Management, Change Management, Asset Management, Escalation Management, Show less

• 

  Lti - larsen & toubro infotech

  Sept 2020 - Apr 2023

  Datacenter (Setting up and managing Datacenter- NOC & SOC) Operations, IT Infrastructure Management, IT Planning & Strategies, Security, Contract Center Operations, Client Servicing, Business Process Outsourcing & Management, Capacity Management, Performance Measurement & Quality of Service Governance & Excellence, Leading Change & aincident Management, Process improvement initiatives, Customer handling, Driving new IT & Business implementation initiatives, IT Audits (Internal & External), Technical Resource Management, Service Desk, Automation, Tool Management, Reporting & Dashboards. Show less

  • Senior Manager Projects - Middle East

    Dec 2022 - Apr 2023

  • Senior Information Technology Manager

    Sept 2020 - Nov 2022
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  Ltimindtree

  Apr 2023 - now

  Senior project manager

  Datacenter & Digital Projects - Information Technology (Middle East - UAE & QATAR)