Experience

• 

  Hellenic army

  Aug 2013 - Feb 2014

  Junior network administrator / helpdesk assistant

  Delivered 24/7 IT support for headquarters staff, ensuring seamless operations.Assisted in network setup, troubleshooting, and structured cabling installation, contributing to efficient IT operations.

• 

  Pwc

  Jan 2015 - now

  Managing all IT Operations projects, including defining project scope, creating project plans, resource estimation and management, progress monitoring, and project budget oversight.Functioning as the main point of contact for IT project monitoring, reporting, and status updates.Ensuring proper communication with stakeholders, keeping them informed of the project's progress, addressing concerns, and managing expectations. Built the team from scratch and bridged the gap between IT and business teams.Led the team's growth from two members to a valuable part of IT with significant positive collaboration and business value.Acted as a key liaison between IT and business units, identified business needs, proposed suitable IT solutions, and established good relations with business leaders. Established a new role within IT as a Network Administrator.Progressed to managing the entire PwC Greece network, overseeing all wired and wireless networks.Managed network projects and applied ITIL-based service management practices.Designed and implemented network cost-saving solutions to align with business requirements. Supported about 1000 users with ITIL-based procedures for laptops, mobile devices, and business software.Delivered enterprise IT training to users.

  • IT Project Manager

    Jul 2023 - now

  • IT Business Partner

    Oct 2018 - now

  • IT Network Administrator

    Nov 2016 - Oct 2018

  • Service Desk Agent

    Jan 2015 - Dec 2016