Experience

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  Vaya ltd

  Dec 2013 - Nov 2014

  Engineer

  Involved in the implementation of various IT and Telecoms solutions. They include enterprise solutions such as email, switching and routing.We also design and implement Wimax solutions, wireless (Wi-Fi) LAN and WAN networks as well as infrastructure solutions like end-user computing, data center and security/biometrics.Implemented backup solutions for Aso Savings and Loans Limited and revamped the local area network, LAN for some branches of the bank.Implemented online document management solutions for USAID using Vaya proprietary software and installation of server hardware Show less

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  Internet solutions limited

  Dec 2015 - Jun 2019

  Client services engineer

  Responsibilities:- Network support, monitoring, and troubleshooting of company's global network to include LAN/WAN, satellite, microwave, VoIP and cloud services.- Minimized down time by monitoring network health and power usage with WatchDog Console. - Interface directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.- Capturing/logging of all service requests into the CRM tool and categorizing them accordingly, escalating to higher levels where necessary.- Liaising with other team members and other units to follow up on customers’ request until resolution and ensuring that SLAs are met or exceeded.KEY SKILLS AND COMPETENCIES:- Knowledge of ITIL incident, problem and change management.- Extensive knowledge of network and monitoring tools including Nagios, Zabbix, Fenix, Vectastar Network Management System VNMS, iMonitor/iBuilder- Knowledge of CRM and email system; ISPIC, Siebel, MS Outlook, Notify2.- First and second level troubleshooting of Microwave Radios (VectaStar Cambridge, Intracom, Radwin & SAF); VSAT links(C Band & KU Band) and last mile fiber links. Monitoring of High Sites/Base Stations, backhauls and upstream links (WACS&SAT3)- Proficient in Microsoft Office- Customer Service-Oriented Show less

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  Dimension data nigeria

  Jul 2019 - now

  • Head, Client Delivery Management

    Jan 2022 - now

  • Senior Associate Specialist - Client Delivery Management

    Apr 2021 - now

  • Service Delivery

    Jul 2019 - now
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  Ntt data

  Apr 2024 - now

  Manager, client services