Experience

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  Vodafone

  Dec 2000 - Aug 2014

  Different titles

  Dec. 2000 to July 2014 Vodafone manager Egypt Apr 2012 – July 2014 VodafoneIT Capacity Planning & availability ManagerCovers the area of controlling the end-to-end IT Operations service environment to enable delivery of IT Operations services within agreed service levels and budgets including service relationship with the internal customer. •IT release management •The role is responsible for managing projects area in IT operations (e.g. customer operation, retail, offshore call centers etc.). •New HW /SW vendor's evaluation. Preparing HW Strategy & long-term planning analysis and design. •Enterprise architecture design and implementation Infrastructure Service Architecture and integrationDec 2008 – April 2012 VodafoneIT project ManagerAchieved all IT project with thin this period Including all Vodafone retail stores, Database implementation (SAP & Oracle, IBM), infra structure modernization All IT projects Ensure all projects aligned with strategyEngage all projects stakeholder and coaching them (vendor, internal customers (marketing, HR, finance) and all IT team to work together Analyzing current situation, business forecast and put planning for future development and how we can meet business goal Design and applying escalation matrixAug 2004 – Dec 2008IT Operations senior Application support VodafoneDWH support •Providing software application support.•Performing analyses on software application functionality and suggesting improvements.•Ensuring effective front-end and back-end functionality of applications.• Consulting with the software development team, internal users, and clients to improve application performance.•Keeping a record of configuration changes and scheduling application updates.• Providing front-end support to clients and colleagues in other departmentsDec. 2000 – Sep 2004IT operation engineer supervisor Vodafone Show less

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  Zas soft

  Aug 2014 - now

  It director

  Work experienceAug 2014 – present. IT directorZAS soft Egypt Enhanced projects delivery time and quality Maximize generated revenueEnhanced customer satisfaction Enhanced work environment This is what a regular day looks like1) Information Systems Strategy 10%2) Solution Implementation 25%3) Project Management 20%4) Service Delivery 25% (Agile & scrum)5) Relationship Management 10%6) Supervision, Management and Leadership 10% Other responsibilities include:• Developing the company’s strategy for using technological resources• Ensuring technologies are used efficiently, profitably and securely•Conflict resolution and negotiation skills.*Evaluation and selecting new technology •Digital transformation• Development and implement strategy calculate cost of operation development Design best operation models and process flowchart Oversee IT operations and supervise systems and IT staffIT consultationDevelop strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems)*Develop, senior-level stakeholders across the entire *Organization to identify business and technology needs *Manage, and track the IT department's annual budget*Consult and to optimize the use of information technology*Ensure smooth delivery and operation of IT services by monitoring systems performance*Create processes and standards for selection, implementation, and support of systems*Provide direction, guidance, and training to IT staff Show less