
Timeline
About me
IT Onsite Technician
Education

Terry sanford high school
2008 - 2012High school diploma
University of north carolina at pembroke
2012 - 2014Music education
Mycomputercareer
2021 - 2021
Experience

Select mold service, inc.
Jun 2008 - Aug 2011Monitored and answered incoming telephone lines, routed calls, took and forwarded messages accordingly.Ensured the accurate entry of all data, located and rectified errors in data records and maintained hard copy documents and files. Operated machinery in accordance with safety policies ensuring products were processed at a high level of quality control/assurance. Sorted, inventoried, packaged and labeled products for shipping direct to the customer on or ahead of schedule.
Administrative Assistant/Data Entry
Jun 2009 - Aug 2011Machine Operator
Jun 2008 - Jun 2009

Sdc resumes
Sept 2013 - Sept 2014Data entry specialistChecked completed work for spelling, grammar, punctuation, and format. Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes. Gathered, registered, and arranged the material to be typed, following instructions. Assisted the company accountant with Accounts Receivable and Accounts Payable, performed collection efforts on delinquent and aging accounts by calling customers, taking payments, and setting up payment plans to alleviate company debt and negative customer account balances. Computed and verified totals on report forms, requisitions, or bills, using adding machine or calculator. Collated pages of reports and other documents prepared. Show less

Reach technology-fp, inc.
Sept 2014 - Feb 2017Administrative assistantProcessed payroll through online automated payroll processing system (Intuit Payroll) for Reach as well as 6 external payroll clients. Paid client taxes electronically through the system, as well as set up direct deposit for employees on a biweekly basis. Compiled and processed paperwork and filing for incorporating client companies (applied for their FEIN through the IRS, NC Department of Revenue Account Number for withholding taxes, NC Unemployment Insurance Number). Requested quotes for Workman's comp insurance and gather necessary information to enact the policy.Monitored and ensured the companies recurring bills and expenses are paid on time, following up to ensure continuation of utility services and vendor deliveries. Utilized Google calendar to create, modify and change appointments and meetings for supervisory staff, technicians and clients.Ensured that incoming phone calls are routed to the right person/department. Invoiced the federal government through the iRAPT (formerly WAWF) system. Ordered products for Reach Technology-FP and its clients, monitor all packages with tracking numbers to ensure timely delivery. Show less

Express employment professionals
Oct 2016 - Dec 2016Traffic associateProvided clerical support to the traffic function of the Walmart Distribution Center. Prepared and verified relative documents including bills of ladings against purchase orders to identify shortages and overages of merchandise.Filed manifests in the correct boxes for storage purposes; completed other duties assigned in the traffic office.

Walmart
Feb 2017 - Dec 2021Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintain a safe shopping environment.Follows company policies and procedures for preparing, handling, packaging, labeling, and storing food, operating and sanitizing food-related equipment, stocking and displaying/merchandising food products, and maintaining and cleaning the Dairy and Deli Meat Departments.Supports the achievement of financial goals by managing Customer Inventory Flow Process and SWAS planning.Maintains the food department in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.Provides supervision in the Dairy, Frozen, and Deli Meat Departments by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.Receives and stocks merchandise/supplies from distribution centers and suppliers and organizes and maintains the Dairy and Deli Meat Departments by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.Maintains appropriate product presentation in the Dairy and Deli Meat Departments by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, and signing and pricing merchandise appropriately. Show less Receive and stock merchandise throughout the facility, organize and maintains the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.Maintain area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Maintain inventory accuracy for the facility by binning and picking merchandise utilizing the inventory management system, completing bin audits, working inventory exceptions, and correcting shelf capacities and on hands.Maintain merchandise presentation by stocking and rotating merchandise, removing damages or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.Provide customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.Filled in for team supervisors when absent by supervising associates, assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching fellow associates and ensuring compliance with policy and procedures. Show less
Digital Shopper
Jan 2021 - Dec 2021Department Manager
Mar 2020 - Dec 2020CAP Team Associate
Feb 2017 - Mar 2020

Hemmersbach
Jan 2022 - nowIt support technician
Licenses & Certifications
- View certificate

Comptia server+
ComptiaSept 2021 - View certificate

Microsoft technology associate: networking fundamentals (mta)
MicrosoftFeb 2022 - View certificate

Microsoft technology associate: windows server administration fundamentals (mta)
MicrosoftFeb 2022 - View certificate

Microsoft technology associate: security fundamentals (mta)
MicrosoftJun 2021 - View certificate

Comptia a+
ComptiaJan 2022
Languages
- enEnglish
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