Experience

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  Teletech argentina

  Mar 2004 - Jun 2008

  Agente de ventas y atención al cliente

  Sales agent and customer service for the north american market both incoming and outgoing calls for "Sprint / Nextel" campaign offering the complete product portfolio • Compliance with quality metrics and sales quotas • Supervisor back-up • Training of new agents

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  Moobal

  Jul 2008 - May 2009

  Administrative

  • Design and implementation of support services for tourists• Design and implementation of internal audits and quality audits for several service companies

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  Accenture

  Sept 2009 - Sept 2012

  Senior operations manager for Mexico´s key distributors, working head to head with regional Channel Operations Manager to ensure supply chain management, customer satisfaction and revenue generation on a Year on Year basis.• Customer order book management assuring execution in all processes and functions of Order Management including launch of new products and supply chain management• Training of new distributors on all tools and processes as well as training of new internal team members• Proactive problem solving for tools used and compliance with key metrics (KPIs)Development, creation and implementation of communications and reports to consolidate the interface between the operations of Microsoft and its Retail Partners• Planning and execution of sales and marketing plans and programs• Compliance with service level agreements (SLAs) and use of metrics to demonstrate compliance with Microsoft and Customer Satisfaction expectations• Ensure compliance and SOX requirements. Participation in ad-hoc projects to support supply chain and/or operations initiatives Show less • Management and execution of general accounting processes including management and execution of core financial processes such as collections, accounting, rebates, monthly weekly and daily reports, annual balance, fiscal records, tax returns and semiannual reports. • Senior roles including team support, resolution of complex problems, definition of standards and their approach, planning and internal/external Client Relationship Management. • Extensive use/knowledge of SAP (Suply chain management module) for all activities (Reporting, purchase order management, tool support, tracking, accounting). • Creation, audit and optimization of business processes.• Training of new team members Show less

  • Operations Account Manager

    Jul 2010 - Sept 2012

  • CRM Analyst - Entertainment & Devices - Microsoft Latam

    Sept 2009 - Sept 2010
• 

  Oracle

  Sept 2012 - Jun 2019

  Senior Information Analyst for the Oracle Partner Business Center for NAS team everyday work and decision making at management level.• Consultant, raw data analysis, Forecasting for active campaigns (partners recruiting, back order reports, pipeline, membership renewals, Distributions agreements, etc.) and ad-hoc campaigns• Productivity tracking of each consultant within NAS Teams, analyzing performance and evolution • Regional productivity follow-up and global impact analysis for future decision making• Management of confidential information and its logical progression for immediate decision making Show less First point of contact for Oracle partners performing as “Customer Success Executive”, “Business development”, “Customer Support Specialist” among other roles.• Focus on recruiting new companies that have the experience and skills necessary to join the Oracle Partner Program generating business opportunities in the medium and short term.• Corporate profile analysis, dealing mainly at C-level• Encouraging expansion of customer’s base, investing and educating in the portfolio of current Oracle products and systems• Provide support to Key strategic accounts, geographic segmentation, daily interaction with distributors and the global alliances team• Ensure memberships, distributions agreements and relevant agreements are up to date, making partners make the best business out of the Oracle Partner Network program.• Tracking and following up orders until completion Show less

  • Back Office Analyst

    Jun 2015 - Jun 2019

  • Partner Business Consultant

    Sept 2012 - Jun 2015
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  Bm global services buenos aires

  Jan 2020 - now

  The Rates Analysis Supervisor will manage the Rates Analysis team (Spun of from formerly know as Financial Terms Management) in the analysis, implementation, and maintenance of the pricing elements of client agreements and financial terms, in a sustainable and efficient way in order to reduce leakage.Roles and resposibilities,• Supervise day-to-day operational aspects of the Rates Analysis team which may be located in multiple centers• Provide guidance to stakeholders on the implementation of pricing arrangements into SAP, pricing and financial terms management systems.• Liaise with other functions and global teams to ensure agreed terms are implemented correctly in SAP and the pricing systems and that we are compliant with such obligations• Initiate the process of updating arrangements in anticipation of their expiration• Coordinate the annual standard rates setup process in close collaboration with the Strategic Pricing team and In-Market Business Teams / resources• Ensure compliance with the policies and procedures for the ongoing review and maintenance of pricing setups• Maintain a central repository for the clients contracts / financial terms agreements and proactively manage the updates with the appropriate parties• Continually seek to improve the pricing function and support the pricing managers and Billing Operations Service Owner with the transition of pricing to the centralized teams Show less On top of Client Support Specialist roles and responsibilities, provided assistance to Global Pricing Operations team as Global Pricing Specialist with below added responsibilities,• Serve as an expert and provide guidance to pricing operations analysts and coordinators in the pricing process, including the review of client agreements, analysis of current set ups, and implementation of sustainable pricing set ups in SAP and client’s eBilling systems• Assist in the development and deployment of process and technical solutions to support and streamline the end to end pricing operations process• Assist in the development of training materials for SAP and Pricing Rules Engine that support the end to end pricing process • Serve as the primary contact for market and center personnel when guidance or issue resolution is required • Promote a highly professional and high performing culture across teams; act as a role model; identify opportunities allowing for employee growth and assist the team in achieving goals Show less Serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers and others to coordinate assignments, budgeting, billing, collections, and reporting for Key Clients.• Support the matter intake process by providing and reviewing data as needed for new engagements• Coordinate the implementation and maintenance of financial terms (e.g., pricing arrangements) with the relevant internal teams and client contacts• Coordinate the review and approval of Outside Client Guidelines and similar financial terms• Support client reporting requests as needed (recurring or ad hoc).• Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service centers (e.g. rates, budgets, e-billing, billing, etc.)• Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing, Pricing, and Project Management for up-stream and down-stream activities related to finance operations.• Manage client and Partner expectations with respect to Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters• Work with colleagues to develop new best practices and identify new efficiencies in accordance with a culture of continuous improvement Show less

  • Rates Analysis Supervisor

    May 2022 - now

  • Sr. Client Support Specialist

    Jul 2021 - Apr 2022

  • Client Support Specialist

    Jan 2020 - Jun 2021