Experience

• 

  Bharti airtel limited

  Jan 2005 - Jan 2008

  Process and workflow analyst
• 

  Cable and wireless

  Jan 2008 - Jan 2009

  Network optimization analayst
• 

  Colt telecom

  Jun 2009 - Nov 2015

  • Senior Lead Analyst-BPAC

    Jun 2009 - Nov 2015

  • Lead Analyst-NPI

    Jun 2009 - Nov 2015
• 

  Vodafone

  Jan 2016 - now

  • Manage the end to end delivery of services solutions within the New Product Development framework. Ensuring products and solutions are fit for purpose and ready for service (supportable).• Management of service/solution transition, multiple operation teams and market rollout, and in-life continuous service improvements activities.• Contribution to Global budgetary submissions for solution with service inputs. Deliver quality solutions, to plan and within budget allocation. Consolidate and Manage cost-to-serve metrics and operational KPI’s.• Manage of resourcing forecast and suppliers. Manage contracts performance & contract sign-off process for service suppliers.• End to end stakeholder management and project governance for multiple projects.• Track adherence to the agreed SLAs and initiate CRs if in case the end to end delivery is not as per the defined SLAs and processes.• Managing the Continuous Service Improvement program for the Enterprise BU. Provide direction and assessment of the ideas presented by various operational teams.• Review current as-is processes and initiate automation projects that are in line with the business requirements. Show less

  • Senior Service Design Manager

    Apr 2020 - now

  • Service Delivery Manager

    Jan 2016 - Jun 2022