Experience

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  Ufone

  Mar 2008 - Jan 2011

  Customer service representative

  • Facilitate customer on help line.• Provide online resolution of customer queries.• Providing customer support through inbound calls.• Logging complains and providing resolutions.• Upsell products and services.• Deal with corporate customers.• Recording customer activity in CRM (CARES).• Managing customer complaints via WFMS.• Provide personalized customer service of the highest level.• Accomplished requirements Of Service Excellence Training titled: “Creating Moments of Magic”- A Program Custom Developed for UFONE by Golden Blue in 2011.• Successfully accomplished the title of “Prepay Specialist- South” in CS GURU training from UFONE in 2009. Meno dettagli

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  Telenor pakistan

  Jan 2013 - Jan 2016

  Customer service representative

  • Harmonizing operations in such a manner that Telenor Pakistan departmental objectives are achieved.• Responsible to achieve assigned revenue and upselling targets (GSM, Devices & Financial Services).• Monitoring and follow up on ongoing activities, projects, campaign and promotions.• Managing domestic remittance Easy paisa accounts.• Working as a team player.• To act as first point of service contact for customer and coordinate with relevant departments for service follow up and issue resolution for the stipulated period.• Providing first contact resolution to the subscribers on their visit to the outlet.• Do the suggestive selling to the visiting subscribers.• Associated with the S&SC Project of “Devices Champion”, which comprises of 40% of the S&SC sales target, for consecutively six months. • Won “Certificate Of Appreciation” for the exceptional efforts in promoting and establishing Telenor Pakistan’s Device Business in 2016.• Won certificate for successful participation in “Impressions Management Training” held by Telenor Pakistan on 22nd April 2016• Nationwide and South Region Top CRO for devices upselling in 2015.• Won Mega campaign for selling maximum number of devices in 2015.• Won several mini campaigns for handset upselling in 2015 and 2016.• 2nd runner up in Easy Paisa Pakistan competition in 2014 Meno dettagli

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  Synergium sweden ab

  Jan 2017 - Feb 2017

  Marketing intern

  • Targeted potential customers for translation services• Updated records of existing companies availing translation services• Created marketing campaigns for new customers• Reviewed resume of freelance translators, updating them in company portfolio

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  Western union

  Mar 2017 - Feb 2018

  • Handled primary team functions• Managed large volume of beneficiary banking instructions review and entry for each invoice• Monitored the beneficiary add/update inbox• Completed client requests • Analyzed fraud patterns and risk mitigation process in card funded payments• Communicated with banks on fraud enquiries • Worked on different risk vendor applications in WU digital and SQL databases

  • Associate, Payment Processing Operations (WUBS)

    Jan 2017 - Feb 2018

  • Digital Payments Intern

    Mar 2017 - Jan 2017
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  Synergium sweden ab

  Jan 2020 - Nov 2023

  Senior sales account manager

  • Develop trust relationships with a portfolio of major clients of organizations• Acquire a thorough understanding of key customer needs and requirements to maintain trust• Create and implement long-term strategy for Key Account development, prepare sales and action plans to achieve them• Serve as the link of communication between key customers and internal teams• Maintain and develop relationships with existing SME customers portfolio by phone/email• Actively search for new SME segment customers – make cold calls from databases• Listen to customer requirements and appropriately present company translation services portfolio• Respond to incoming email and phone enquiries• Negotiate the terms of an agreements and close deals• Attend sales meetings with existing or potential customers• Follow up on my own sales performance, aiming to meet and exceed sales targets• Attend team meetings and share best practice with colleagues Meno dettagli

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  Forever living company baltics

  Jan 2024 - now

  ✨ Exciting Career Update! ✨I am thrilled to share that I've taken a bold step forward in my professional journey by becoming a proud business owner with Forever Living Products! 🌟This new venture is not just about business; it's about embracing a lifestyle of wellness, growth, and opportunity. Forever Living's commitment to health and wellness resonates deeply with me, and I’m eager to share these incredible products and opportunities with others.As I embark on this exciting new chapter, I’m motivated by the chance to make a positive impact, both personally and professionally. Stay tuned for updates, insights, and more as I dive into this journey of entrepreneurship and growth! Meno dettagli

  • Supervisor

    Nov 2024 - now

  • Forever Business Owner

    Jan 2024 - now

  • Assistant Supervisor

    Jan 2024 - Nov 2024