Experience

• 

  South seas island resort

  Feb 2001 - Jul 2002

  Management trainee

  •Rotated through Sales, Conference Services, Front Office, Retail and Food & Beverage Departments•Supervised 2 different retail outlets with a team of 35 and cross-trained employees•Prepare weekly schedule for employees

• 

  The ritz-carlton, naples

  Jan 2005 - Mar 2013

  •Responsible for coordinating mid-sized and large complex groups including key accounts and third party meeting planners •Primarily handle the pre-planning, event and post-event phases of corporate group, catering and wedding events•Plan Food and Beverage arrangements, Audio Visual and all other details for programs and events •Develop and maintain strong working relationships with Meetings & Special Events Managers•Supports and acts on behalf of Meetings & Special Events Managers in his/her absence•Handle the internal meetings including Human Resources meetings •Develop and maintain strong guest relationships •Revised the Front Office training program for the morning, afternoon and overnight shifts•Review the resumes for corporate groups, catering and wedding events to ensure accurate billing

  • Meetings and Special Events Manager

    Aug 2007 - Mar 2013

  • Special Events Coordinator & Meetings Coordinator

    Sept 2006 - Aug 2007

  • Guest Services Agent/Certified Front Office Trainer

    Jan 2005 - Aug 2006
• 

  The ritz-carlton, key biscayne

  Aug 2009 - Dec 2009

  Meetings and special events manager & catering sales manager

  Meetings & Special Events Manager & Catering Sales Manager Performed an Interim Assignment•Conduct site visits for catering and wedding events •Respond to catering sales inquiries by preparing menu proposals and estimating budgets for clients •Act as a liaison between the client/meeting planner/wedding planner/bride and hotel operations throughout the sales and event process including pre-event, event, post-event

• 

  The ritz-carlton golf resort, naples

  Mar 2013 - Oct 2021

  Senior meetings and special events manager

  -Responsible for food and beverage forecasting on a monthly basis for the upcoming next three months-Responsible to manage Room Forecast Meeting on a weekly basis including with Director of Revenue and Room Reservations-Responsible to manage BEO (Banquet Event Order) meeting on a daily basis to review Banquet Event Orders for that day and next two days-Provide detailed information about upcoming groups in Leaders Meeting on a weekly basis-Coordinate large-sized, complex groups including key account and third party meeting planners -Support other Special Events Managers with their work-loads Show less

• 

  Gartner

  Oct 2021 - now

  Client Success Manager role follows a Client for Life Philosophy, ensuring that every Gartner client receives value exceeding her/his investment. Successfully worked to understand and surface client's business priorities, identify challenges, identify the most effective ways to support the client in making the right business decisions.My Success Stories:Rookie of the Quarter Award "The Rookie" June/2022This award is presented to a CM who has been in role less than 1 year who is building strong partnerships early through credibility and "raising the bar" within their own team trough fierce collaboration. Show less

  • Senior Client Success Manager - Executive Programs/Enterprise IT Leaders

    Jan 2024 - now

  • Client Success Manager - Executive Programs/Enterprise IT Leaders

    Oct 2021 - Jan 2024