Experience

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  Vodafone uk

  May 2015 - Jan 2016

  Customer service advisor

  Resolving calls efficiently and effectively.Work as part of a team to ensure offering world-class Customer Service at all times.Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.Meeting service level in handling all transactions measured through productivity reports.Accuracy in handling all assigned tasks.Attendance and punctuality.Maintain professional work relationships with colleagues, supervisor and manager. Show less

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  Teleperformance egypt

  May 2016 - Aug 2016

  Customer service agent

  Plan and sell transportations, accommodations, insurance and other travel servicesCooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodationsProvide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelersBook transportation, make hotel reservations and collect payment/feesUse promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refundsEnter data into our software and maintain client filesNetwork with tour operators Show less

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  Dne resources

  Aug 2016 - Mar 2017

  Commercial energy consultant

  Informing clients about their options regarding energy usage and helping them to develop systems to improve their efficiencyAnalysing the client’s usage of energy during previous years and collecting data using data modelling softwareConducting field and feasibility studiesWriting concise and intelligible reports on your research resultsReporting regularly to your client to update them on ongoing processes and recommend the best energy solutionsDeveloping strategies on how to practically implement solutions based on your researchPresenting results to clients and recommending options on how they can improve their energy usage Show less

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  Icall outsourcing

  Apr 2017 - Jun 2018

  Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activities. Show less

  • Team Lead

    Jul 2017 - Jun 2018

  • Telesales Agent

    Apr 2017 - Jul 2017
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  Venture capital llc

  Jul 2018 - Jul 2020

  Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Support worker communication with the management team. Show less Assess and identify new opportunities for growth in current and prospective markets.Establish the company’s goals and objectives.Recruit and train new employees.Perform regular employee evaluations to determine areas of improvement.Design business strategies and plans to meet the company goals.Make sure that the company has sufficient resources such as personnel, material, and equipment.Develop a comprehensive company budget and perform periodic budget analyses.Ensure all company activities adhere to legal guidelines and policies.Assess overall company performance. Show less

  • Operations Supervisor

    Apr 2019 - Jul 2020

  • Business Unit Manager

    Jul 2018 - Apr 2019

  • Floor Manager

    Jul 2018 - Nov 2018
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  The translation gate, llc

  Sept 2020 - Jul 2021

  Business development specialist

  Conduct market research to identify potential clients, competitors, and market trendsDevelop and implement business development strategies to expand the company's customer base and market shareBuild and maintain relationships with key partners, clients, and stakeholdersDevelop and deliver pitches, proposals, and presentations to potential clientsNegotiate and close deals with clients and partnersCollaborate with other teams within the company to ensure that business development initiatives align with overall business goals and objectivesMonitor and report on industry trends and competitor activitiesDevelop and manage budgets and financial forecasts for business development initiatives Show less

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  Centro

  Sept 2021 - Sept 2024

  Developing and executing sales strategies to meet or exceed sales targets.Building and maintaining strong relationships with key clients and customers.Identifying new business opportunities within existing accounts and expanding the company's customer base.Collaborating with other teams within the company to ensure that customer needs are met and that revenue goals are achieved.Developing and delivering sales presentations and proposals to customers.Negotiating and closing deals with customers.Providing exceptional customer service and support to ensure customer satisfaction and retention.Monitoring and reporting on sales performance and customer feedback.Ensuring compliance with company policies, procedures and industry regulations., Show less

  • Technology Partnership Manager

    Jul 2023 - Sept 2024

  • Business Development Lead

    Sept 2022 - Jul 2023

  • Sales Account Manager

    Apr 2022 - Sept 2022

  • Business Development Specialist

    Sept 2021 - Apr 2022
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  Intella

  Sept 2024 - now

  Business development manager