John Dixon

Wirral, England, United Kingdom

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Timeline
About me
Station Duty Manager at Merseyrail
Education
- Birkenhead sixth form college
  1997 - 2000
  A level in Sociology.
- Park high
  1991 - 1997
  Activities and Societies: Basketball Team GCSE's in Englaish, Mathematics, Science(double award), Geography, History, Design & Technology, City and Guilds in Health, Social & Protective Services.
Experience
- Merseyrail
  Apr 2002 - now
  Customer enquiriesAssist disabled passengersAssist with luggage and pramsChecking ticketsGating dutiesCleaning duties-station cleaning-booking offices-train cleaning at terminal endsDaily checksFault reportingControl of contractorsCo-ordinate rail replacement busesPublic address announcementsRecording of management informationAdministration associated with left luggage and lost propertyLeaflet distributionPicking up and dropping off station keysOpening & closing of stations and booking officesOperate ticket machinesSelling full range of ticketsmaintain and order ticket stocks and retail stockMaintain station log bookAccountancyTicket machine maintenance and restockingCursor responsibilitiesOperate ticket reservation machineLead evacuation dutiesMentoringduty of carecctv monitoringseasonal workingsbike and go dutiesliaise with other ToC'sliaise with contractorstime managementliaise with BTP and PoliceFirst point complaint resolutionnon travelling help and adviceproviding evidence in investigationscrowd control Show less
  - Station Duty Manager
    Jun 2022 - now
  - Station Manager
    Oct 2021 - Jul 2022
  - Station Duty Manager
    Jul 2018 - Nov 2021
  - Assistant Station Manager
    Apr 2002 - Nov 2021
Licenses & Certifications
- World host
- Certificate in principles of leadership and management
  Knightswood associates limited
  Aug 2015
- Nvq certificate in management
  Knightswood associates limited
  Aug 2015
- Managing safety iosh
  The institution of occupational safety and health
  May 2020
- Award in assessing competence in the work place level 3
  Ncfe
  Apr 2017
- Award in environmental principles and best practice
  The chartered institute of environmental health
  Mar 2013
- Certificate in it user skills ecdl level 2
  Bcs, the chartered institute for it
  Aug 2016
- Nvq rail transport operations level 2
  St helens college
  Jul 2004
- Business skills (advanced it training) microsoft office
  Squareone training
  Jun 2023
- Conflict training
  Ikon training