Experience

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  Koshika telecom limited

  Jan 2000 - Oct 2002

  Billing executive
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  Idea cellular ltd

  Nov 2002 - Mar 2007

  Manager-it ops

  Acting as Manager - IT (Billing) and responsible for smooth running of the application BSCS and Rating/Billing system, Configuration (Tariffing), Reporting work.

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  Ibm india limited

  Apr 2007 - Jan 2009

  Project manager

  Acting as Project & People Manager - IT (Billing Operations- PAN India) and responsible for smooth running of the application BSCS and Rating/Billing process, Configuration (Tariffing), Roaming & MIS.

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  Aircel limited

  Jan 2009 - May 2018

  Agm - it

  1. Over 18+ years of experience in leading profit and loss portfolios in Information Technology & its outsourcing industry. Having worked with customers to understand their business and technology problems, formulate and narrate solutions to different levels in the CIO’s office, CFO’s office and the business divisions. 2. Acting as AGM - IT (Operations, OSS/BSS Deliveries) and responsible for PAN India Postpaid Retail & Enterprise Billing(Kenan FX and BSCS), Siebel CRM, Mediation System, Order Management, National & International Roaming Operations,Interconnect Billing(Telarix), Wholesale NLD-ILD Billing(Telarix) and ICR Rollout/Launching of New/Existing Circles. Data Migration Project of Existing circle from current billing system to Kennan Billing system. Smooth running of the application Kennan(Retail and Enterprise), CCMS, and Telarix Wholesale billing system, Product (Tarrifing) launching, MIS. 3G & 4G(LTE) Services, GST Project and IOT Implementations3. Offering/Competency Development: 4. Delivery/Customer Satisfaction5. Become a trusted IT adviser to the customer/business team and participate in their strategic planning and Solution Architecture.6. Drive resource forecasting and fulfillment from both confirmed opportunities as well as the opportunities in pipeline.7. Automation Projects Show less

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  Tech mahindra

  May 2018 - now

  Service delivery project manager

  • Engage in Client Consulting & project service delivery and assessment of the requirement of the client / customer.• Map the business requirements of customer with the technology requirements.• Interface and coordinate tasks with internal and external technical resources. • Develop overall implementation solution plan, and serve as a lead as required, to implement the installation, customization, and integration efforts.• Responsible for end to end Design, Delivery and Support including SLA, KPI formulation and measurement.• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.• Liaising with clients for ongoing projects, performance feedbacks and business opportunities.• Maintaining Service Management for Incident Management, Request management, Change Management and Problem Management• Acting as Sr. Project Manager for Successful Delivery of new products for AT&T USA. Show less