Experience

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  Walgreens

  Aug 2005 - Jan 2007

  Assistant manager

  - Responsible for the daily operation of the store- Supervised and trained employees- Provided excellent customer service and diffused escalated customer complaints- Worked with vendors, ordered supplies and prepared cash and electronic funds for deposit- Responsible for closing the store

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  Dillard's inc.

  Jan 2007 - Sept 2007

  Assistant manager

  - Responsible for the daily operation of the Women’s department- Supervised, scheduled and trained employees- Coached team members on sales goals and customer service- Responsible for opening and closing the store

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  Central bank

  Sept 2007 - Jan 2009

  Customer service representative

  - Provided remarkable customer service over the phone- Quickly and effectively resolved customer challenges, concerns and complaints and defused volatile customer situations calmly and courteously - Assisted customers in maintaining good standing for deposit accounts- Worked directly with book keeping to discover and resolve bank transaction errors - Trained new customer service employees - Applied industry knowledge and professionalism to easily build lasting relationships with customers Show less

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  State farm

  Jan 2009 - Jan 2012

  Mortgage loan closer

  - Reviewed loan files and title commitments to ensure loans were ready to be closed - Coordinated closings with borrowers and title companies in a personal, systematic and organized manner- Prepared closing paperwork and ensured compliance with mortgage regulations- Received, approved and balanced HUD settlement statements- Explained the closing process and closing paperwork to borrowers- Funded loans - Worked with outside lenders on lien agreements, organized the subordination and paperwork- Assisted business analysts with updating systems to provide better efficiencies- Made training materials and trained new employees on funding. closing and subordinations Show less

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  State farm insurance

  Jan 2012 - Aug 2014

  Auto underwriting service assistant

  - Piloted Call Center Proof of Concept assisting agency partners with quoting, eligibility and servicing private passenger automobile insurance policies - Underwrote automobile insurance applications to assess risk, determine approval status and properly rate policies - Processed policy changes for agencies in 48 states; ensuring correct premiums would be applied from changes including, but not limited to coverage, discounts and driver assignments- Researched and responded to complex billing inquiries resulting from changes in territory, coverage and policy guidelines or regulations- Coached agency team members on policies, procedures, regulations and best practices- Built and maintained good working relationships with assigned agency partners and advised them on limiting the company's exposure to risk- Served on a committee responsible for interpreting specific underwriting practices and definitions in order to add underwriting consistency within the region- Consistently a top producer with an average accuracy of 99% for underwriting applications Show less

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  1st farm credit services

  Jan 2015 - now

  Insurance specialist

  - Perform end user testing new programs- Serve as liaison between agencies and authorized insurance providers- Ensure polices are in compliance with RMA standards and that agencies meet all crop insurance deadlines- Underwrite crop insurance policies by verifying document accuracy, validity and completeness- Review and process applications, claims and policy changes- Serve as policy and processing support for agency partners- Meet with authorized insurance provider representatives to discuss computer system issues and procedural changes Show less