Experience

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  Sentara healthcare

  Aug 2011 - Oct 2014

  Patient services coordinator

  Performed accurate and timely insurance verification. Scheduled and pre-registered outpatient appointments. Developed and implemented effective training protocol for new employees.

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  Virginia beach eye center, p.c.

  Oct 2014 - Jun 2017

  Certified ophthalmic scribe

  Accurately documented physician exam findings into the electronic medical record. Constructed concise clinical summary and plan for patient follow-up. Developed and implemented effective training protocol and materials for new employees.

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  Lifenet health

  Jun 2017 - now

  Performs various quality and administrative related functions in support of department management. Reviews all donor chart related documentation for birth tissue, clinical, non-clinical donors, and research donors to ensure accuracy, quality, and completeness of donor chart documents in accordance with FDA regulations, AATB Standards, LifeNet Health SOP, and research project requirements. Performs tasks associated with tracking and documenting final disposition of tissues. Serves as the primary Quality Assurance resource for research stakeholders. Assists with metric reporting to include Power Bl dashboards. Analvzes and translates data especially as it relates to research projects. Participates in special projects, process improvement initiatives, and acts as a training preceptor when needed. Performs tasks associated with tracking, documenting, and resolving non-conformance issues. Show less Reviews specified tissue donor records to ensure accuracy, quality, and completeness of files in accordance with FDA regulations, AATB Standards, and LifeNet Health SOPs. Coordinates the daily flow of charts for proper and timely review/approvals. Performs tasks associated with tracking, documenting, and resolving non-conformance issues. Assists with the development and implementation of effective training protocol and materials for employees. Contributes to the review and revision of departmental SOPs as necessary. Show less

  • Operational Readiness Specialist

    Dec 2024 - now

  • Quality Assurance Specialist

    Oct 2023 - Dec 2024

  • Quality Assurance Disposition Review Coordinator

    Jun 2017 - Oct 2023