Experience

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  Mitchell's ice cream

  Aug 2007 - Aug 2010

  Customer service agent and team leader

  • Practiced customer service skills that put the customers first, while accomplishing tasks• Managed cash register functions dealing with transactions totaling up to $200 per shift• Resolved customer conflicts • Maintained a sanitary store, and followed store closing procedures• Trained new employees on customer service and register procedures• Supervised birthday parties when hosted on location • Checked inventory deliveries and signed off on orders

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  Hershey entertainment & resorts

  May 2011 - Aug 2011

  Guest service intern

  • Undertook scheduled rotations within concierge, front desk, PBX, bell service, and back office• Provided customers with great service and any information on resources/accommodations• Checked lodge guests and assigned rooms and upgrades as requested and available• Served as liaison between front desk and housekeeping

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  Kent state university

  Aug 2011 - May 2013

  Resident assistant

  • Supervised and looked after the general welfare of over five hundred freshman • Educated students on available resources and planned community building events to help them succeed• Enforced University Policies related to misconduct, vandalism, and policy violations• Promoted myself as a positive community leader and role model• Processed necessary paperwork for room reports, policy violations, roommate agreement, and other resident matters

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  Hilton worldwide

  May 2012 - Aug 2012

  Food and beverage intern

  • Maintained scheduled rotations within hostess, back server, and bar back • Provided customers with great service at the roof top terrace• Accommodated guests with any and all needs • Served and helped with events on the terrace

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  Conrad hotels & resorts

  Jun 2013 - Apr 2015

  Communicating with guestsSelf-selficiently dealing with guest concerns and issuesAccurately making business transactions correctly Working fast and diligently under stress while keeping positive demenaor Responding to guests needs and complaints Communicating with other departments Assist with front desk responsibilities • Managed server sections• Respond to guests needs and complaints and ask as supervisor on the floor when needed • Create an inviting atmosphere • Organize the flow and structure of the Terrace

  • Guest Service Agent

    Jun 2014 - Apr 2015

  • Communications Operator

    Oct 2013 - Jun 2014

  • Terrace Host

    Jun 2013 - Oct 2013
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  The gwen, a luxury collection hotel, chicago

  Apr 2015 - Mar 2017

  •Managed the food and beverage provision for functions and events•Sold function space and catering options •Created Event Orders •Budgeted and establish financial targets and forecasts•Hosted Site Tours for potential Clients •Liaise with suppliers and clients•Negotiated contracts with customers, assess their requirements and ensure they're satisfied with the service delivered (in contract catering)•Maximized sales and meet profit and financial expectations. • Helped Transition Hotel from Conrad Hilton into The Gwen • Spent a month assisting in reservations during the Transition Period• Create and update BEO’s• Managing and facilitating Internal Meetings and Room Blocks • Catering to Clients needs and wants to make their event

  • Catering Manager

    Apr 2016 - Mar 2017

  • Catering Coordinator

    Apr 2015 - Apr 2016
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  Courtyard by marriott cleveland university circle

  Mar 2017 - Sept 2018

  Sales manager

  Develop and foster Group and Catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of gathering both repeat and referral business from the client base. In addition to maintain existing business, this will is responsible for finding new business and saturating existing accounts/segments. This serves as a liaison between the customer. the Sales team and the Event Management team. Show less

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  Metropolitan at the 9 | autograph collection

  Oct 2018 - Feb 2021

  • Director Of Catering

    Jan 2019 - Feb 2021

  • Senior Event Manager

    Oct 2018 - Dec 2018