Jennifer Burgi, MBA, MHA

Experience

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  TimberQuest Maintenance

  Jan 1999 - Jan 2006

  Landscaper

  Ran and operated company from 2004-2005Time cards, scheduling, communication between co-worker and clients.Bookkeeping, data entry, accounts receivable.

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  Intermountain Healthcare

  Nov 2006 - Mar 2013

  •Represented the clinic at conventions and meetings•Implemented new policies for patient safety•Wrote patient packet information that is given to each patient at well visits•Implemented ‘Medical Home’ (a service for parents of children with special health care needs) into clinic visits, provided families with outreach programs that are available to them when needed•Ordered all supplies and instruments and managed supply budget for the clinic •Assisted with interviews and hiring process•Made schedule for all orderlies including day and night shifts•Received two promotions during employment •Ordering supplies for clinic •Responsible for new information regarding vaccinations•Stocked all clinic rooms, vaccine room, and procedure rooms•Provided verbal and written education to patients and their parents

  • Medical Assistant

    Mar 2011 - Mar 2013

  • Senior Orderly

    Sept 2010 - Mar 2011

  • Medical Assistant: Sandy Pediatrics

    Nov 2006 - Sept 2010
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  University of Utah School of Medicine

  Jun 2012 - Nov 2013

  Clinical Research Coordinator

  •Coordinated the Department of Pediatrics Genotype/Phenotype Core: A genetics research group including the divisions of Cardiology, Genetics, and Cardiothoracic surgery. •Administered trainings to physicians, coordinators, and research staff on proper research policies and good clinical practices. •Consented Patients and their parents for multiple prospective studies•Represent the Department of Pediatric Cardiology at national research meetings.•Maintained a working relationship with various departments in the hospital such as clinic, surgery, recovery, intensive care units, and catherization lab•Coordinated 5 large studies with duties including: study start up procedures, screen patients, enroll patients, collect and process samples, report and maintain budgets, update study databases, oversee compliance to protocols, including completion and timely submission of study-related documentation•Working knowledge of Good Clinical Practice Guidelines in study management, including appropriate reporting of study protocol violations, AE’s/SAE’s and study deviations.•Performs all study-related tasks including; developing recruiting materials and consent forms, screening and consenting subjects, scheduling and attending subject visits, collecting ongoing data from subjects and medical records, maintaining source documents and completing Case Report Forms. •Provided consulting for participants, potential participants, and physicians in regards to current research studies being conducted in the department•Coordinated ongoing clinical trials for the cardiovascular department and recruited research study participants. This included scheduling and managing all aspects of patient visits as needed per protocol; obtaining vitals, performing phlebotomy, lab processing, shipping materials, EKG testing. •Maintained CITI training for the department of cardiology Show less

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  University of Utah Health

  Nov 2015 - Jul 2022

  - Managed University Pediatric Clinic (Clinic F12) and the Womens and Childrens Service Line Float Pool-Increased Patient Satisfaction Scores from the 13th percentile to the 99th percentile, now maintaining clinic scores at the 90th percentile and above in Pediatrics for 8 years- Maintained a ethical and safe work environment for providers, nurses, medical assistants , IBCLCs, and front desk staff- Decreased unaccounted for vaccines by 42% within the first year- Maintained and built clinic's annual budget- Active in many Quality Improvement projects within the clinic- Increased MyChart Proxy enrollment significantly in pediatrics- Participated in Medical Assistant driven committees for the University: MA Clinical Ladder, MA recognition, and MA externship- Primary Care Alignment member- Clinical research within the clinic: clinical drug trails Show less

  • Outpatient Clinic Manager

    Nov 2013 - Jul 2022

  • Outpatient Clinic Manager

    Nov 2015 - Nov 2018
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  Unviersity of Utah Health

  Mar 2023 - now

  - work directly with medical directors for structuralHeart in both cardio thoracic surgery and interventional cardiology -create and implement aortic stenosis, mitral valve and watchman protocols for timely patient intake - manage outpatient access for consults along with procedure access - coordinate with outpatient clinic, Cath Lab and operating room teams - expanded structural program to encompass TAVR, MitraClip, Watchman and PFO closures with in first year Adult Congenital (ACHD) and HHT - created guidelines and protocols for effective and efficient patient intake - referral management - IRB submissions for HHT related studies

  • Business Operations Manager -Structural Heart

    Jul 2022 - now

  • Business Operations Manager

    Mar 2023 - now