Dana Camden, SHRM-CP

Experience

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  Fairmont Newport Beach

  Jan 2007 - Jan 2009

  SALES & EVENT MANAGER

  Performed site inspections and contract negotiations to achieve revenue targets, operational goals, customer satisfaction, and individual career objectives.Key Contributions:✔ Generated $80K+ additional revenues through conducting outside sales calls promoting and selling client services and meeting facilities. ✔ Instrumental in additional 10% Y/Y client bookings by designing custom ethnic packages. ✔ Successfully negotiated 100+ contracts resulting in increased sales growth.

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  Styled.Seattle

  Jan 2009 - Jan 2010

  OPERATIONS MANAGER

  Managed all aspects of risk management, office operations, process improvements to enhance efficiency and effectiveness of interdepartmental operations, including billing and accounts receivable activities, and schedule management. Managed budget and inventory ensuring compliance with the company policies, procedures and quality assurance measures.Key Contributions:✔ Boosted productivity by 15% by effectively designing and implementing company procedures and policies. ✔ Successfully acquired and converted 100 client leads to loyal customers. ✔ Managed inventory of 12,000+ items. Show less

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  The Fairmont Olympic Hotel

  Jan 2010 - Jan 2017

  Promoted to support the Director of Conferences Services with team management, special projects, budget and sales forecast, lead monthly team meetings and promotional campaigns. Created a training series for new team members on account acquisition, customer relations skills, and customer retention techniques. Completed annual employee performance reviews. Key Contributions:✔ Exceeded team and personal sales goals by 10%. ✔ Developed a variety of corporate, non-profit, social and conference services events to drive improved revenue goals.✔ Achieved an employee satisfaction survey score of 100% in 2016. Show less Managed all phases of the planning process from sales and planning to execution of complex multi-day programs. Responsibilities included but not limited to organizing rooming lists and individual reservations, menu planning, meeting room layouts, special rental and décor items, exhibits and audio-visual needs.Key Contributions:✔ Oversaw 500+ complex multi-day programs for Fortune 500 companies. ✔ Achieved 90% customer satisfaction ratings. ✔ Recognized as the No. 1 JD Power Event Planner in Fairmont Hotels Worldwide in 2011 & 2012.✔ Consistently met and exceeded annual sales goals by 5% to 15% through strong working relationships with clients and events planners. ✔ Promoted to Senior Sales Manager through exceptional performance and strategic event planning that led to increased revenue for the company. Show less

  • SENIOR SALES & EVENT MANAGER

    Jan 2015 - Jan 2017

  • SALES & EVENT MANAGER

    Jan 2010 - Jan 2015
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  W Hotels

  Jan 2017 - Apr 2018

  DIRECTOR OF EVENT MANAGEMENT

  Directed a team of 3 managers and 5 department heads, providing optimal strategic leadership and planning, ensuring smooth operational implementation with high quality and best-in-class customer service. Key Contributions:✔ Exceeded 2017 sales goals by 25% and increased average client revenues by 27%. ✔ Effectively forecasted and managed a $2M annual sales budget. ✔ Designed new operational programs and processes for 120 team members. ✔ Successfully maintained 100% customer complaint resolution score. Show less

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  Flyhomes

  Jul 2018 - Jan 2022

  As one of the founding members of the People Team at a high-growth prop-tech start up, I was responsible for building and scaling People Operations including; employee benefits/wellness, people programs, polices, employee onboarding/offboarding/changes, compliance, leave administration, workforce analytics, immigration, compensation/total rewards (including several variable pay programs) and ensuring payroll accuracy. Advised senior leaders on strategic initiatives, employee experience and performance management. Promoted on an annual basis to Senior Manager, leading a team of 3 direct reports. Show less

  • SENIOR MANAGER, PEOPLE OPERATIONS

    Feb 2019 - Jan 2022

  • REAL ESTATE BROKER

    Jul 2018 - Feb 2019
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  Pentagon Technologies

  Sept 2024 - now

  Human Resources Operations