Claire Bateman (Dodsworth)

Experience

• 

  Loans.co.uk

  Jan 2006 - Jan 2008

  Team Manager

  Managed a team of IB and dialler advisors to achieve targets through a range of coaching methods whilst also using performance management tools and managing absence and conduct issues via relevant mechanisms.

• 

  Bank of America

  Jan 2008 - Jan 2009

  Sales Performance & Education Manager

  Worked with our affiliate partners to improve referrals on customers unable to meet their contractual obligation to our secured loan department via training, coaching. incentivising and targeting.

• 

  Home Retail Group PLC

  Jan 2014 - Mar 2018

  Manager within Financial Services within the Collections department for delinquent store cards ensuring outstanding monies are collected in line with our regulatory requirement whilst maintaining an excellent level of customer service and retention to rehabilitate card holders accounts to allow further spend. Responsible for providing regulatory advice and co-ordinating operations input to the Consumer Credit FCA Transition project team.

  • Change Acceptance Manager

    Aug 2016 - Mar 2018

  • Quality Assurance Manager

    Sept 2015 - Aug 2016

  • Contact centre manager

    Feb 2009 - Sept 2015

  • Compliance Credit Transition Support

    Jan 2014 - Jul 2015
• 

  Barclaycard

  Jul 2018 - Sept 2018

  Collections Specialist
• 

  .

  Sept 2018 - Sept 2018

  .
• 

  Mydentist (UK)

  Jan 2019 - Jan 2023

  Project Manager
• 

  Phoebus Software

  Feb 2023 - Aug 2024

  Project Manager
• 

  Lookers Motor Group Limited

  Sept 2024 - now

  Project Manager