Huma Tanweer

Experience

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  Bloomsbury Publishing Plc

  Feb 2011 - Mar 2016

  Author

  ✍️ Author of 7 books ◾The Social and Controversial Issues◾Art of Loving- How to refine and define your personal style of love and commitment◾How to Become Rich- the book for creating wealth and personal freedom◾Women Entrepreneurship- in the age of globalisation◾Body Language- A microcosm of our self and soul◾Body Language- A microcosm of our self and soul, Vol-2◾He loved me enough to let me go🎤Privileged of being invited as a guest speaker at top universities and colleges. Spoken on topics ranging from women empowerment, to pursuing non-traditional careers. 📺Made multiple television appearances and spoken on various panels and forums, joining the panels with Dr. APJ Abdul Kalam, Arvind Kejriwal and Shabana Azmi. 🗞️Featured in print, electronic and digital media by platforms like Homegrown, Aaj Tak, Zee News, India News, The Kashmir Monitor, The Kashmir Radar, Hindustan Times, India Today, Bookish Family Blog, Dainik Bhaskar, The Uncommon Box, etc.🏆Awards & Honours◾Asia’s top 100 influential woman.◾ Young Achiever in Media & Communication by Whistling Woods International.◾ Romantic poet of the genre by The Guardian, England.◾ Outstanding Creative writing◾Young Achiever of the country◾ Felicitated by Vice-chancellor of Banaras Hindu University for outstanding achievements.◾ Nominated for International Commonwealth Awards.🙌 Received (attention and) praise from global celebrities & influencers such as- Shashi Tharoor, Remo Desouza, Arindham Chaudhari, Salman Rushdie, Raj Kundra, Ruhi Chaturvedi, Shipsy Rana, Urfi Javed, Falaq Naaz, Sushmita Sen, Charu Asopa Sen, Sanjay Gagnani, Swanand Kirkire, Anvita Dutt Guptan, Humble-the-Poet, Lean-In Org. Raghu Dixit, Pooja Dhingra, Kajal Aggarwal, Samantha Akkineni, Carodaur, Trisha Shetty, Hussain Haidry, Shikha Ahluwalia, Athiya Shetty, Raashi Khanna, Anshula Kapoor, Rohini Iyer and Vaani Kapoor. Show less

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  IBM

  Jun 2021 - Feb 2023

  Subject Matter Expert

  Delivered exceptional technical support for IBM Power Servers by troubleshooting intricate issues on AIX, IBMi, and Linux operating systems for prestigious clients like NASA, JP Morgan Chase, Google, and Apple.Aided in helping customers identify problems and offered detailed explanations on how to resolve them, restoring service and functionality.Diagnosed and troubleshooted server performance and connectivity problems, ensuring minimal downtime for mission- critical systems.Provided prompt and effective technical support to end-users, guiding them through basic troubleshooting tasks.Delivered exceptional service, surpassing expectations and ensuring utmost customer satisfaction.Collaborated closely with on-site IBM Engineers to promptly rectify hardware and software issues at client data centres. Documented technical issues and solutions in detail to build a comprehensive knowledge base for future reference.Provided training and support, empowering client IT teams to handle routine server management tasks autonomously.Played a key role in improving customer satisfaction through effective resolution of technical issues and provision of top- notch service. Show less

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  Barclays UK

  Feb 2023 - Jan 2024

  Senior Personal Banker

  Received and successfully addressed complex client queries, ensuring efficient and effective account servicing for exceptional client satisfaction.Drove productivity growth by providing excellent client interactions and resolving issues effectively.Facilitated client interactions by providing support with account setup, loan application processes, and service enrollment. Successfully upheld professional communication standards both verbally and in writing, consistently exceeding departmental performance expectations.Offered advice and assistance to clients, paying attention to special needs or wants.Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns and complaints.Aided clients in realizing the full potential of services offered through digital banking channels for intricate financial demands.Provided compassionate and empathetic service to clients facing mental health issues or illness, ensuring their needs were met with sensitivity and care.Assisted vulnerable clients experiencing financial difficulties, offering tailored financial solutions and support.Conducted detailed assessments of clients' financial situations to offer appropriate advice and assistance.Provided comprehensive training to team members on how to effectively assist vulnerable clients coping with severe illness, learning disabilities, dementia, social anxiety disorder or acute clinical depression. Show less

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  INFIMED

  Jan 2024 - Aug 2024

  Operations Coordinator

  Organized patient appointments and facilitated the delivery of various medical equipment including items like Power Wheelchairs, Power Scooters, Hospital Beds and Rollator Walkers.Managed and optimized delivery schedules to maximize efficiency and decrease transit time.Enhanced productivity by creating optimized maps and delivery routes for patient locations throughout the nation. Verified and validated patient addresses, ensuring the prompt and accurate delivery of medical equipment.Verified primary and secondary insurance details by communicating with patients.Liaised with doctors' offices nationwide to acquire essential patient paperwork and fulfil insurance prerequisites for equipment delivery.Oversaw adherence to healthcare regulations, meticulously recording patient interactions and delivery schedules. Achieved high levels of customer satisfaction by promptly resolving concerns or issues pertaining to product requirements and preferences, equipment delivery, and insurance verification.Maintained compliance with HIPAA standards while working on the UMS software, safeguarding patient privacy and data integrity. Show less