Patrick Hindowa Kobba

Experience

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  Consumer Finance and Leasing Company

  Sept 2010 - Mar 2012

  Support Services Officer

  • Perform administrative functions related to, human resources, contracting and material management; • Provide advice and guidance on administrative policies and procedures, and coordinate the processing of requirements through internal or external service providers to facilitate efficient operations and ensure compliance with policies and procedures; • Maintain databases, files and manage departmental records, including staff vacation/sick leave reports, time reports, status forms, and other reports; • Prepare and edit correspondence, briefing material, draft reports and/or presentations to support internal and external communications; • Prepare and distribute meeting minutes and action items to support follow-up action; • Support, plan, implement and coordinate activities and special events for external and internal stakeholders to ensure activities and events are successful; • Manage the flow of documents and maintain records and files in order to facilitate records management and build a repository of materials and references for ongoing use; • Conduct searches for information and compile results into formal and informal reports to support effective decision-making; • Work closely with other staff across the organization in order to ensure an effective, well-coordinated, well integrated working environment.I am also in charge of the following tasks: Logistics and Transport, Purchasing, Stores and Supplies, and Facilities & Maintenance Sections.Fleet Management:- Maintenance of vehicles- Management of vehicle allocation- Supervision of drivers- Supply of fuelMaintenance of Estates, Facilities and Equipment:- Arranging the installation, additions, modifications etc, to internal structures- Arranging installations, repairs to plumbing, electricity, telephone, etc- Management of payment of utilities – telephone, electricity, water- Maintenance of all equipment except IT- Supervision of Office Assistants- Upkeep and cleaning of premises- Main Show less

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  Ecobank Sierra Leone

  Apr 2012 - Aug 2016

  Head of Remittances

  • Taking a lead to motivate and manage the department within the bank’s Service Delivery policy in the most cost-effective and efficient manner.• Drive a culture of coaching and mentoring to enhance timely service to customers.• Establish and ensure an error free processing of customer requests with appropriate controls for all processes thereby reducing the risk.• Develop a professional and discipline approach by creating an environment that allows subordinates to be accountable in their responsibilities.• Relationship Management - Ensure good communication channels with business partners, active participation in meetings/conference calls, meeting minutes, escalation of issues, and timely production of reports.• Ensure capacity requirements are met with effective planning and ensuring leave is well distributed throughout the year.• Timely escalation of system downtime/slow response to ensure that there is no impact to process transactions.• Ensuring the department provides the highest quality of support, not only in terms of accuracy and timeliness but of service delivery to meet the varying demands of corporate and retail customers.• Regular interaction and communications with Correspondent Banks and affiliates in the Ecobank group.• Manage department’s controls effectively in-line with stipulated Operational policies Show less