Mauricio Chapman

Experience

• 

  LA Fitness

  Dec 2011 - Feb 2013

  Operations Manager

  Provided direct supervision, leadership, coaching, and direct daily management for a multi-faceted fitness staff as well responsible for hiring, training and termination of all front desk staff, custodial staff, life guards and kids club staff members consisting of (30) non-exempt associatesManaged inventory, order and procurement of fitness equipment and schedule regular and corrective maintenance when necessaryConducted daily employee audits to ensure optimum performance; emphasis on positive friendly customer service oriented attitudes, mannerisms, and appearance.Established cross-functional cooperation and relationships with membership sales, personal training department, as well as internal and external suppliers; vendors and contractors.Resolved all membership service issues encountered during and beyond operational hours through formal and informal lines of communication with members, front desk operators, and corporate associates.Ensured timely opening and closing of fitness facility.Ensured Standard Operating Procedures for safety, accessibility and cleanliness were met.Processed membership cancellations, refunds, customer service considerations, upgrades, freezes and payments.Conducted thorough incident reports investigating all on-site club issues and occurrences relating to theft, injury, vandalism, harassment and club dissatisfaction.Adhered to strict compliance to all federal, state, and county guidelines, ensure all mandatory inspections are conducted and free from violation.Managed the inventory and was directly responsible for ordering, check-in, and stocking of all club assets and supplies.Assisted membership sales team with meeting all membership daily quotas and quarterly revenue goals.Acted as the primary liaison between the LA Fitness Corporation in coordination with the approval of all outsource vendor proposals, estimates, and payments of invoices to ensure rapid work order completions. Show less

• 

  Arlington County

  Jun 2021 - now

  Manage and oversee the daily operations of a (5) floor multi-departmental facility inclusive ofsenior, recreational, athletic, and human service programming.Manage and oversee the daily operations of a 60,000+ square foot facility inclusive of athletic, fitness and recreational programming.Monitor, evaluate, train, and coach (2) full-time staff and (10) part-time staff.Providing assistance with development of training modules for new and existing staff.Supervise (2) Customer Service Representatives and (5-10) Facility Monitors, ensuring a high-quality experience for internal and external users.Coordinating work functions, schedules, training, and performanceevaluations of staff in assistance with the Facility Manager.Manage and facilitate set-ups and breakdowns for various programs,including special events and providing operational support.Cultivate a safe, sanitary and welcoming workplace by enforcing up-to-date departmental policies, rules, and memorandums.Resolve customer concerns and complaints, responding to customer code of conductinquires and reconciling disputes.Process facility request, program registrations, fee reductions, and facility reservations utilizing the Rec Trac park and recreation management Software.Promote and foster meaningful relationships with a wide range of stakeholders including contractors, citizens, leadership, and guest. Show less Worked in conjunction with the Design and Construction Division to provideCapital Improvement and Operational Project Management for the newly builtfacility; ensuring the LEED status of the new facility.Responsible for overseeing the integrity of the facility; formulating security,safety, and maintenance plans in conjunction with the Facility MaintenanceDivision and Department of Parks and Recreation Safety Program Coordinator.Coordinated with the local school administration regarding the shared use ofthe facility for special events and programs.Demonstrated daily problem-solving skills that led to the development andrecommendation of policy changes and upgraded solutions.Served as a member of the Athletic and Facilities Services Division Managementand DPR extended leadership team.Supervised (3) permanent Facility Managers and oversaw (10) temporary facilitymonitors; coordinating schedules, training, and performance evaluations. Show less

  • Assistant Facilities Manager

    Mar 2014 - now

  • Facilities Manager

    Jun 2021 - Sept 2022