Dina P.

Experience

• 

  Liberty Mutual Insurance

  Oct 2013 - now

  Implemented New Procedures and Technologies toImprove Efficiency and Streamline Operations:Identified areas for improvement within theorganization's operations.Designed and implemented new procedures andprocesses to enhance efficiency andproductivity.Introduced and integrated new technologies tostreamline operations and automate manualtasks.Collaborated with cross-functional teams toensure smooth implementation and adoption ofnew procedures and technologies.Trained employees on the new procedures andprovided ongoing support to ensure successfulimplementation.Monitored and analyzed key performanceindicators (KPIs) to measure the impact of theimplemented changes.Achieved measurable improvements inefficiency, reducing operational costs and savingtime.Received positive feedback from stakeholders onenhanced efficiency and streamlined operations. Show less As a senior customer service representative, I provided exceptional customer service to agents while also assuming a leadership and mentorship role within the team. My responsibilities included:- Assisting with the training of new hires to ensure a smooth onboarding process and accelerate their proficiency in customer service techniques and company policies.- Supporting the management team by actively participating in team meetings, providing input and insights based on my experience, and collaborating to develop strategies for enhancing overall team performance.- Contributing to the successful launch of the LMS (Liberty Mutual's Six Sigma) program, which involved actively participating in training sessions, implementing process improvements, and mentoring team members in adopting the principles of Six Sigma to drive operational excellence and customer satisfaction. Overall, my role involved leveraging my expertise in customer service to provide support, guidance, and training to my colleagues, and actively contributing to the ongoing improvement of departmental processes and performance through my involvement in initiatives such as the LMS program. Show less

  • P/L Territory Manager I

    Mar 2024 - now

  • Customer Service Manager

    Jun 2022 - now

  • Customer Services Supervisor

    Mar 2014 - Jun 2022

  • Senior Customer Service Representative

    Oct 2013 - Mar 2014