Keyan Albano

Experience

• 

  GameStop

  Jan 2012 - Jul 2014

  Senior Game Advisor
• 

  Chaney Enterprises

  Jan 2015 - Jul 2016

  IT Support Specialist

  • Configured and deployed Windows Server 2008R2 and Windows Server 2012 sing VMWare 5.1 and 6.0.• Automated deployment of user machines using PowerShell.• Managed and restored backups from Datto Solution when data loss occurred.• Audited and maintained Active Directory user and computer accounts, device, and network inventory.• Assisted migration from an on-premise Exchange server to Office 365.• Managed Office 365 email and applications• Troubleshot issues related to email or Microsoft Office 365 Licensing.• Maintained an in-house company application and escalated issues to developer for resolution.• Configured and managed MobileIron MDM policies and labels for Apple Devices.• Configured and deployed a documentation solution to IT environment (DokuWiki).• Managed VoIP phones and routing rules for an on-premise Mitel solution. Show less

• 

  Luminis Health

  Jul 2016 - now

  • Configuring, installing, and maintaining server infrastructure forsupported network applications and services.• Managing weekly data system back-ups with appropriate tape storage anddisposal per security policies.• Troubleshooting and supporting networking infrastructure in ambulatorypractices.• Planning and executing practice acquisitions/new office builds to ensurehardware and networking infrastructure is ready for go-live.• Facilitated the successful migration of all Windows 7 devices to Windows10 while maintaining communication with department leadership.• Maintaining desktop hardware and peripheral devices in ambulatorypractices.• Installing and configuring of software applications, operating system,and anti-virus updates.• Collaborating with customers to determine the root cause of their issueand provide resolution.• Documenting resolutions in Help Desk application and determining if aknowledge-base article needs to be created for a common issue. Show less • Diagnosed any server outages or issues brought up from end users andalerted the correct departments in order to get a resolution.• Compiled comprehensive documentation for programs currently in use inenvironment.• Assisted with building and deploying replacements for when hardwareleases were due.• Partnered with field technicians in scheduling on site visits to resolveany hardware problems or large scale issues.• Minimized effects to patient care by resolving end user’s issues onfirst call. Show less

  • Systems Support Specialist

    Oct 2017 - now

  • Help Desk Technician

    Jul 2016 - Oct 2017