Adam Chugg

Experience

• 

  Mobil satellite Technologies

  May 2009 - Mar 2012

  Provided Tier3 support for customers and there Satellite system, Primarily working with higher end Cisco networking equipment and VOIP systems. Also administered local network and Cisco call manager. Duties included:• Responsible for managing 4 Windows 2003 servers in a windows domain.• Managed onsite and offsite backups for user files and customer database.• Developed companywide policies for user access with active directory• Experience administrating company’s CRM software with Salesforce.• Worked in a WAN environment as an ISP maintaining hundreds of customer sites over a satellite network.• Successfully migrated entire company’s email system from Microsoft exchange to Google apps • Responsible for integration and control of company’s smart phones and policies. (RIM, Android, iOS)• Configured and supported Cisco Small & medium Business VOIP appliances, routers, and switches.• Deployed and supported the upgrade of all Office computers from Windows XP to Windows 7.• Experience working with Radio Frequency’s related to satellite systems• Experience Troubleshooting Satellite Internet systems and auto point antennas. Including Idirect, Motosat, AVL, Seatel marine antennas. Show less

  • Network Administrator

    Mar 2009 - Mar 2012

  • Support Tech

    May 2009 - Feb 2011
• 

  Secure Mission Solutions

  Mar 2012 - Jul 2013

  Network Engineer

  Integral part of a highly skilled voice engineering team that is tasked with building the end next-generation voice cloud for the Department of Defense. Design networks, voice platforms andmethodologies that will enable government only technology (GOTS) communication systems tointeroperate with commercial offerings. Strong hands-on experience using Juniper and Cisco routers,Cisco switches, Cisco ASA firewalls and Avaya IP telephony platforms.Assisted with next-generation VMWare enabled cloud platform consisting of high-speed NANDflash technologies. Engineered auto-deploy solution allowing significantly faster provisioning ofVMWare server resources in the cloud.Administered several other hypervisors environment based on Proxmox (Debian with KVM/OpenVZ), XEN, RHEV and Hyper-V.Engineered and secured Windows Server 2008 & 2012 environments for use on VMWareplatforms. Highly experienced with services such as RADIUS, DHCP, Active directory, and DNS.Significant exposure to various Linux/UNIX distributions (Debian, Red Hat and FreeBSD).Advanced knowledge of network routing protocols and design, including OSPF, BGP, NAT, ACL,VPN, SIP and H.323.Deep Understanding of SIP packets and voice debugging. Commonly use Wireshark for deeppacket and traffic analysis on complex voice networks.Built several Cisco Unified Call Manager deployments from start to finish. Also responsible forensuring systems met DOD mud guide requirements and were ready for Authority to Operate(ATO).Developed a strong understanding of SSL/Certificate Services for us on highly secure DODnetworks. Setup and deployed CA hierarchy for SPAWAR voice labs.Designed several systems using Cisco 3900 series routers with CUBE, Avaya CM4/CM6, and Cisco Unified Computing Platform/UCS.High proficient in troubleshooting complex VPN connectivity issues on a variety of devices (CiscoASA, Juniper, OpenSWAN and Racoon). Show less

• 

  Amazon Web Services (AWS)

  Aug 2013 - now

  Experienced technical seller leading a cohort of Media & Entertainment enterprise clients. I have been responsible for the deployment of Fortune 100 sized companies complex M&E workflows onto the AWS platform. Spending time and developing key relationships with C-Suite executives from all disciplines. • Delivered industry changing solutions for Local news broadcasters including Master Control in the cloud, Live Production, Ad Monetization & Media Supply chain. • Worked to modernize live linear local as well as Live Regional sports across the U.S. • Led an expansive team across several different geographies and customers to develop a strategic sales motion for the industry.• Launched a cohort of customer advisory boards to better interact across a B2B motion with an industry, not just a singular customer.• Developed a GTM strategy that includes AWS, Customers & Extensive AWS partners such as; Adobe, Amagi, Sony & others across the industry.• Routinely exceeded targets & developed Net New logo long term agreements with customers. Show less Chief Technologist leading a global team of Media & Entertainment technical specialists. Working as a lead and mentor to a team spread across time zones from US East to Singapore.- Specializing in -- Next generation spots Fan engagement- E-sports broadcast and hosting. - Direct to Consumer technologies and streaming services- Cloud Broadcast operations- Remote editing and contribution in the cloud- Media Supply chain and automation - Advanced use of AI/ML media related use cases including; Personalization, OCR, Computer vision And more. Show less Pre Sales Engineer helping Enterprise customers on a global scale with Media related workloads. Working on a highly skilled and tenured team to help drive the next gen cloud media services. Including VOD and OTT related video streaming, as well as rich data analytics and AI/ML use cases. • Directly responsible for the technical health and adoption of new services for Enterprise ($100m+) sized global scaled customers.• Hands on thought leadership for the advancement of the Media Industry using advanced AI/ML Concepts and architectures.• Technical Evangelist for industry related topics regarding cloud technologies and their uses. • Deep technical and Architectural knowledge related to Video delivery, Including storage, Network, Compute, trans-coding, analytics, and AI/ML Show less Providing customers with hands on knowledge and recommendations to cloud adoption success. As a Consultant for AWS we are the driving factor for our customers adoption and Success. Hands on engagement from individual contributors for a customer, to Engaging with C-Level Executives to define a Cloud strategy. -Responsible for deliver of Cloud deliver solutions. Including hybrid, multi cloud, and 'All In' Architecture. -Helping project leads generate road-maps for solution delivery-Hands on collaboration with systems integrator's -Gaining feedback and honest system requirements for customers for successful delivery-Identifying both motivators and detractors from cloud adoption, providing them with real would business solutions to increase adoption.-Cost/Benefit modeling and creating compelling business cases for migration.-Development of centers of excellence within companies, advancing adoption of services. Show less Working as a Technical point of contact for Enterprise sized customers and the issues they face using cloud technologies. Working along side Engineers, developers, program managers to help large scale operations run effectively, efficiently, and with globally impacting reach. -Working directly with top levels of enterprise organizations on developing long term cloud strategy.- Organizing business reviews for C level executives detailing on going efforts of cloud strategy, usage, potential savings, and projections for future growth. - Directly helping with the resolution of deep technical issues facing large scale deployments by using hands on experience. - Proactively prepare recommendations to help increase availability, improve performance, reduce costs, and increase security. - Developed real world useful metrics and analytic's for decisions makers to better understand the impact of situations and on going migrations.- Provide training and other resources using hands on examples to business units for Enterprise customers. Show less Member of a fast paced cloud services support team. Working on the largest cloud computing platform in the world. AWS support helps customers of all sizes reach their potential using all of the AWS services.- In depth Knowledge of all Amazon Web Services Products including - Elastic Load Balancers, Ec2, S3, and Virtual Private Cloud.- Work directly with customers to ensure their deployments are secure, reliable, and scalable solutions.- Point of escalations internally not only for my local team, but other teams across the globe. - Provide training and instruction for new hires, and other team members looking to advance. - Maintain a consistently high bar for customer responses, often resulting in quick and correct answers to customers facing issues.- Spoke directly with customers at public AWS functions. Providing insight, guidance and best practices on using AWS services.- Handled special response events, often involving large enterprise customers providing them with white glove treatment. Show less

  • Enterprise Account Executive

    Jan 2022 - now

  • Principal Solutions Architect

    Mar 2021 - Jan 2022

  • Sr. Enterprise Solutions Architect - Global Accounts

    Sept 2018 - Mar 2021

  • Sr. Consultant

    Aug 2017 - Sept 2018

  • Senior Technical Account Manager

    Aug 2014 - Aug 2017

  • Cloud Support Engineer

    Aug 2013 - Aug 2014