Joseph Core

Experience

• 

  American Museum of Natural History

  Jun 2004 - Oct 2019

  Operations Supervisor

  • Invented associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.• Performed root cause analysis in deficient areas to identify and resolve central issues.• Created and implemented strategies for improving operational efficiency and accuracy.• Worked directly with management, associated directors, and chief of the department to brainstorm, discuss strategy and mitigate important issues.• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Updated employees with latest policies, procedures and compliance standards.• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.• Mentored, coached and developed team members while recognizing strengths and developing future leaders.• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.• Created communication strategies to meet client objectives.• Increased sales by 30% over a 3 year- period.• Processed Voids, Refunds and Exchanges Show less

• 

  Barber Surgeons Guild

  Oct 2019 - Jul 2020

  Medical Office Manager

  • Distributed the work flow by delegating specific tasks for a fair, smooth and productive practice• Prepped Surgery Staff with all important guidelines, surgery dates and any additional information necessary for a seamless appointment.• Ensured HIPPA and all appropriate documents have been fully reviewed and signed by patient. • Built long lasting corporate relationships with major business in the area, negotiating a 20% discount hotel stay for our patients who lived abroad. • Directed the Marketing team to gain exposure for the business by visiting and talking to potential partners about our services. • Answered all questions or comments on our Social Media platforms such as : Instagram, Facebook, Twitter, Tik Tok and Website .• Created services brochure, direct liaison for our Medical Affiliate Program• Booked appointments for consultations, pre-appointments, and post-appointments using Patient Now (EMR) and Acuity (Main Booking System)• Registered all potential patients in our marketing software platform; Pipedrive.• Collected large deposits for booked surgeries and remaining balances from $2,000- $20,000• Improved the morale of employees by coaching, motivating, encouraging and correcting any errors from occurring in the future. • Ordered all supplies needed for medical staff, pantry and office while keeping in budget.• Assisted in money transactions such as: making bank deposits, petty cash, counting in / counting out registers. • Generated a weekly report of current sales , goals and P&L Show less

• 

  The Ali Forney Center

  Nov 2020 - Jul 2022

  • Provide direct support to the Deputy Executive Director of Operations. • Assist in locating service sites that comply with OCFS and DYDC regulations. • Building trusting relationships for new and current landlords for the residential locations. • Conducts pre-site visits that comply with OCFS and FDNY regulations.• Provide general over site for all scattered-site programs.• Collaborate and enforce safe and healthy work environments by establishing standards and procedures; complying with legal regulations. • Ensure all utilities and other program invoices are paid on time every month. • Manage IT services for the main office and scattered programs.• Provide administrative support for several departments • Create accounts with vendors such as Staples &Amazon.• Conduct weekly Check -in meetings with program Directors & Supervisors to provide support and assistance for an efficient work flow.• Process background checks for potential candidates working with youth Show less

  • Operations Administrator/ Manager

    Jun 2020 - Jul 2022

  • Office Manager

    Nov 2020 - Jul 2021
• 

  Jewish Board of Family and Children's Services

  Jun 2022 - Feb 2024

  Human Resources Operations Manager
• 

  Postgraduate Center for Mental Health

  Feb 2024 - now

  Office Manager