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Igor Crnjak

Igor Crnjak

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  • Timeline

  • About me

    Risk provisioning and reporting senior specialist at Hrvatska poštanska banka, d.d.

  • Education

    • LearnQuest

      -

      - Managing tasks and events within a Sprint- Scrum terminology and roles- Different Scrum Reports- Scaling Agile and the Team-of-Teams- Scrum Methodologies- Combining Scrum with Other Agile Methodologies

    • DOBA Faculty of Applied Business and Social Studies Maribor

      2017 - 2019
      Master's degree International Business Management

    • University of London

      -
      Business and Marketing Strategies Specialization

      - Fundamentals of Marketing Strategy- Fundamentals of International Business- Operations Systems Excellence- Consumption, Marketing and Culture

    • Zagreb school of economics and management

      2010 - 2014
      Bachelor's Degree

    • University of Geneva

      -

      - General Introduction and Key Concepts- Major Financial Markets- Other Financial Markets- Financial Markets and the Economy

  • Experience

    • Erste Card Club

      Apr 2008 - Apr 2020

      Customer Relationship Management Department• Development and improvement of extra advantages for specific customer segment and development of Customer Loyalty Program• Participating in definition of communication strategy towards different segments of clients• Research and analysis of customer behaviour and their needs, thorough analysis for segmentation of target groups with definition of terms, preparation of business models for customer behaviour predictions

      • Senior Sales Associate

        Sept 2018 - Apr 2020

      • Customer Relationship Management Manager

        Sept 2015 - Sept 2018

      • Authorization and Monitoring Specialist

        Apr 2008 - Sept 2015

    • Raiffeisenbank Hrvatska

      Apr 2020 - Jun 2021
      Product Manager

    • Hrvatska poštanska banka, dioničko društvo

      Jul 2021 - now

      • Risk provisioning and reporting senior specialist

        Sept 2023 - now

      • Risk provisioning and reporting specialist

        Jul 2021 - Aug 2023

  • Licenses & Certifications