Ajay Sandhu

Experience

• 

  Goldington Green Lower School

  Oct 2010 - Oct 2010

  IT Technician’s Assistant

  Working with the IT technician, shadowing all of his jobs and getting a hands on approach with a range of tasks. These included fixing software faults, disassemble PCs to fix hardware faults and set up brand new laptops for the children. With the new laptops, I had to create User accounts and Passwords for the children, with certain permissions and remove any access to the system and games.

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  McDonald's Europe Ltd.

  Mar 2012 - Mar 2014

  Customer Care Assistant

  I had to be an all-round employee, working on the Tills, opening and closing different parts of the restaurant. Interacting with customers of all different backgrounds and disabilities, ensuring they have an enjoyable and satisfactory experience each time they come back to McDonald’s.The position required me to follow the additional rules and guidelines a Customer Care Assistant needs in McDonald’s. I had to go on a course to complete my promotion, which therefore helped me become a fully qualified Customer Care Assistant. This covered aspects such as: Personal Hygiene, Personal Presentation, Interaction with Customers and how to deal with Customer Complaints and Situations. This ensured I had excellent customer service which included being friendly and approachable towards the customer. This improved my customer service skills and developed my interaction skills to a very high standard, dealing with customers every second of my day. Show less

• 

  GoGen Ltd

  Jul 2014 - Aug 2014

  Charity Fundraiser

  Being fully-briefed on each Charity I would be calling for, given a Script to follow when calling up the Contact. Interacting with the Contact making sure that when I was speaking that it sounded completely natural and not Scripted, ensuring they knew it was a genuine ask and allowing them to make Donations to the company.This position required myself to have high quality Communication Skills as I had to speak over the phone, ensuring the Contact could hear every word I said and to provide a different tone and more variety to the Script, making it come to life. This ensured that I have very good Communicative skills and also allows me to interact with the contact, being able to build on the Script and be able to ‘Counter’ their ‘Objections’ to strive towards my goal of receiving a Donation from them. Show less

• 

  FS2 Recruitment

  Aug 2014 - Sept 2014

  Warehouse Worker

  Working in an efficient environment of given lists of items, having to collect the correct item/s and quantities using the Barcodes and Labelling. Then having to build the boxes and make sure that I pack the boxes in a specific way with the items, plus labelling the boxes correctly too.This job has provided a very hands-on experience, doing a lot of grafting by carrying heavy objects and being trained to use specific Knives for the tasks. This experience has trained me to be even better when working under pressure and being as efficient as possible. It has helped with my Time-Management skills by being able to use the most effective way of putting the box together and then packing the box making it as professional as possible. Show less

• 

  Star Digital

  Aug 2015 - Aug 2016

  Digital Marketing Intern

  As a Digital Marketing Intern, I had to work with the whole team at Star Digital to help meet the deadlines for our clients. This involved me working through the whole process, from the Design team guiding the designing web pages for websites, to working with the Backend team to ensure Administrative processes were adhered to and pushed through development. Following this, I would then work on the marketing. I helped with various marketing strategies that suited the client’s needs. A few of these marketing strategies included:Search Engine Optimisation (SEO) - A main objective of my work was to optimise our client websites for Google, helping them rank higher in Google Search results related to their business.Paid Search Advertising (using Google Ads) - Paid search advertising is advertising via Google, using Google Adswe are able to work with our clients in accordance to a budget and create advertising on Google. Another segment of Google advertising is the Google Shopping feed; from this we can create Google Product Listing Ads for our clients who have e-commerce websites. From this, their products can appear on the Google Shopping section of Google against their competitors to try and gain further sales.Social media posting - Clients had given us access to their social media accounts and it was up to myself to keep their social media platforms updated at least three times a week.Email marketing - Email marketing provides another channel of traffic to a website. Customers signing up to Newsletters which promote sales or other special offers to their customers. With this, I learnt how to build emails and send emails on behalf of high-profile companies using HTML and also using IBM Marketing Cloud. Show less

• 

  Aira

  Nov 2017 - Mar 2019

  Digital Marketing Executive

  Account manager for four different accounts, solely project planning digital marketing strategies and deadlines to meet my clients’ goals, whilst ensuring the works fits within their monthly budgets. Alongside this, being the leader for Google Analytics and Google Tag Manager within the company, performing audits of current client analytics and directly consulting clients to improve their websitetracking.Based on consumer behaviour data from Google Analytics, derived a strategy to optimise the least performing pages to boost the customer experience, to meet the Client's business goals and conversions desired. In addition to this, working as a front-end developer on sites such as WordPress, Shopify, Kentico and Magento.Furthermore, developed knowledge in search engine optimisation (SEO) by working on technical audits for my clients, fixing their website to improve it’s searchability, creating keyword research and keyword mapping documents to formulate content creation to help boost website ranking. Show less

• 

  PwC UK

  Apr 2019 - Mar 2022

  Developing eLearn training courses and lessons which are used throughout the global network of PwC Audit. This involves working in the design stage with the Design Manager, building the courses from scratch using tools such as Vyond to make video animations, Storyline 360 to create the eLearns, Rise 360 for testing and publishing. Furthermore, working with the Adobe Suite, using tools such as Adobe After Effects, to create and edit company-wide published media, Adobe Photoshop to create images used in global eLearning courses and assist with the integration of Atlas Cloud, a major cloud computing platform for interactive quizzes and testing. Show less Updating the bespoke Inform website to keep it up to date with the latest company and industry news, publications for employees and external subscribers. Being the leader of the requests database, ensuring that tasks are completed by priority of business requirement and delegated efficiently. Under strict timescales, this work is expected to be produced at a high-quality and error-free as this content is printed into industry-leading books and used by employees worldwide.Adobe Experience Manager (AEM) is a new platform which the website is migrating to. This provided the opportunity to champion the change and lead by example to the team and the rest of my department. From this, I shared my knowledge successfully within my team with regards to new developments in AEM and been able to demonstrate new features to the wider department, whilst being a main point of contact for employees in EMEA. The use of AEM provided the opportunity to learn Adobe Analytics, a new skill which with my experience from Google Analytics, developed quickly thus allowing to train my colleagues on the platform and be the leader for this also. Show less

  • Digital Learning Developer | Senior Associate

    Mar 2021 - Mar 2022

  • Digital Learning Developer | Associate

    Mar 2021 - Jun 2021

  • Content Administrator | Associate

    Jul 2019 - Mar 2021

  • Audit Associate | Graduate

    Apr 2019 - Jul 2019
• 

  Bayer

  Apr 2022 - now

  Learning Technologist

  Undertook the responsibility of the US colleagues to bring their knowledge to the new UK team. Trained colleagues on processes and redefined new processes of developing learning items with the use of the Articulate 360 suite. Project-managing development of learning items, from beginning to end with key Stakeholders and External Vendors. System owner of all IT systems with the ACDL department, as well as a liaison on key audit and inspection findings. Managing training compliance reporting, messaging, and escalation, with analytical insights from the reporting. Developed on-the-job technical skills such as SharePoint, Microsoft Power Apps development and maintenance, SuccessFactors LMS maintenance. Also undertook the role of implementing new platforms, worked on the end-to-end process, from gathering all information from vendor, data security assessment, testing the platform, test phases, email newsletters to drive engagement for new cutting-edge learning platforms. Show less