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Vignesh Kumar

Vignesh Kumar

Product support Engineer

Followers of Vignesh Kumar540 followers
location of Vignesh KumarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Prin Escalation Engr

  • Education

    • Sri Ramakrishan Engg Coll

      2006 - 2008
      Master’s Degree Software Engineering

      Activities and Societies: International Paper Presentation, Lectures.

    • Karpagam college of Engg

      2002 - 2006
      B.E Electronics & Comm Engg

      Activities and Societies: Participated in sports, Culturals, Lectures, Paper Presentations

    • Shri Nehru Vidyalaya

      2000 - 2002
      12 Physics,Chemistry,Biology,Maths

  • Experience

    • Sonicwall InfoSecurity Pvt. Ltd

      Aug 2008 - Oct 2011
      Product support Engineer

      Remote troubleshooting of Networking Issues related to Sonicwall MPX , TZ, Wireless devices. Working on Report Generation tools Viewpoint & GMS.

    • SonicWall

      Aug 2008 - Oct 2011
      Network Security Engg

      3 Years, 2 Months

    • Citrix

      Nov 2011 - Jan 2024

      Supporting products:-1) NetScaler / NetScaler-Gateway (Hardware / Software) Platform2) CloudBridge (Hardware/Software) Platform3) Secure Gateway4) XenMobile Solution5) NetScaler Command Center / Insight / NMAS. Supporting products:-1) NetScaler / NetScaler-Gateway (Hardware / Software) Platform2) Secure Gateway3) XenMobile Solution4) NetScaler Command Center / Insight Centre

      • Senior Escalation Engineer

        Apr 2017 - Jan 2024

      • Escalation Engineer

        Aug 2015 - Mar 2017

      • Sr. Tech Engg.

        Nov 2011 - Aug 2015

    • CITRIX R&D INDIA PRIVATE LIMITED

      Oct 2019 - Jan 2024
      Lead Escalation Engg

    • Cloud Software Group

      Aug 2023 - now
      Principal Escalation

  • Licenses & Certifications

    • CSSA

      SonicWall

    • CCN-P

      Citrix