Kevin Pham

Kevin Pham

Customer Service Representative

Followers of Kevin Pham278 followers
location of Kevin PhamKaty, Texas, United States

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  • Timeline

  • About me

    IT Technology Specialist - Access Provisioning

  • Education

    • University of Houston

      2016 - 2018
      Bachelor of Business Administration (B.B.A.) Management Information Systems, General 3.52
    • Houston Community College

      2015 - 2016
      Pre-Business Business Administration and Management, General 3.59
  • Experience

    • East West Bank

      Apr 2014 - Jan 2015
      Customer Service Representative

      - Developed and maintained efficient work flow between tellers- Trained 3 new customer service representatives in banking protocol- Identified fraudulent activity that prevented the bank from losing money- Promoted East West Bank products and services beneficial to customers

    • Avid Mortgage

      Jan 2015 - Dec 2017
      IT Desktop Support, Loan Officer, Loan Processor

      - Organized and implemented IT infrastructure for 200+ new and existing clients- Presented solutions to upper management to improve current standard processes that would reach an end goal- Installed, maintained, and troubleshot network, hardware and software systems- Trained and managed 2 employees in real estate and mortgage daily operations- Collected and uploaded clients’ confidential information onto secured database- Acted as a liaison between borrower, underwriter, loan originator, escrow officer, and lender- I have been a licensed loan originator since October of 2015. NMLS # 1181053. Show less

    • LyondellBasell

      Oct 2018 - now

      Citizen Development Center of Excellence: Supporting business process automation through Microsoft's Power Platform. Cloud Management Office- As part of a team tasked with improving cloud cost management, identified and tracked over $560k in cloud resources in just one year- Conducted in-depth analysis to identify cost-saving opportunities, and implemented new processes and tools to optimize resource allocation- Utilized PowerBI to analyze cloud resource usage patterns and identify cost-saving opportunities

      • Access Provisioning

        Jun 2024 - now
      • Information Technology Specialist

        Apr 2023 - Oct 2024
      • Information Technology Specialist

        May 2022 - Apr 2023
      • IT Field Service Specialist

        Oct 2018 - May 2022
  • Licenses & Certifications

    • Microsoft Certified: Power Platform Fundamentals

      Microsoft
      Jun 2023
    • Energy Trading Systems

      University of Houston
      Dec 2017
    • ITIL® v4 Foundation

      PeopleCert
      Jun 2025
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jun 2022
      View certificate certificate