Kevin Pham

Experience

• 

  East West Bank

  Apr 2014 - Jan 2015

  Customer Service Representative

  - Developed and maintained efficient work flow between tellers- Trained 3 new customer service representatives in banking protocol- Identified fraudulent activity that prevented the bank from losing money- Promoted East West Bank products and services beneficial to customers

• 

  Avid Mortgage

  Jan 2015 - Dec 2017

  IT Desktop Support, Loan Officer, Loan Processor

  - Organized and implemented IT infrastructure for 200+ new and existing clients- Presented solutions to upper management to improve current standard processes that would reach an end goal- Installed, maintained, and troubleshot network, hardware and software systems- Trained and managed 2 employees in real estate and mortgage daily operations- Collected and uploaded clients’ confidential information onto secured database- Acted as a liaison between borrower, underwriter, loan originator, escrow officer, and lender- I have been a licensed loan originator since October of 2015. NMLS # 1181053. Show less

• 

  LyondellBasell

  Oct 2018 - now

  Citizen Development Center of Excellence: Supporting business process automation through Microsoft's Power Platform. Cloud Management Office- As part of a team tasked with improving cloud cost management, identified and tracked over $560k in cloud resources in just one year- Conducted in-depth analysis to identify cost-saving opportunities, and implemented new processes and tools to optimize resource allocation- Utilized PowerBI to analyze cloud resource usage patterns and identify cost-saving opportunities

  • Access Provisioning

    Jun 2024 - now

  • Information Technology Specialist

    Apr 2023 - Oct 2024

  • Information Technology Specialist

    May 2022 - Apr 2023

  • IT Field Service Specialist

    Oct 2018 - May 2022